CAR RENTAL REVIEWS ON DOLLAR IN BOSTON

The queue was too long.

Satisfied

Not bad.

Very good

Great value for money. Rented cars for two months in three separate periods. Pretty good overall, felt like opening a mystery box each time.

It's okay.

Very satisfied

Time is essence in most cases and specially when you are tired already from flying and have to drive to the hotel after that. If the service is fast, effecient and hassle free, there is nothing more to ask for.

I returned the car a day earlier than planned. Although I wasn’t expecting it, Dollar proactively refunded me for that extra day—very impressive. Regarding service, the counter staff were fine. However, there wasn’t much assistance during pickup and return; one person just shouted a few things loudly and disappeared, leaving me unsure of what was said. I eventually figured it out after asking for clarification. Part of the confusion was also due to my lack of experience as it was my first time renting a car, and my limited English skills didn't help.

Very satisfied!

They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.

Very satisfied

Perfect score.

Overall satisfied.

It was very crowded that day, and the pick-up process was extremely slow. Initially, they gave me a K4, but I mentioned that this felt like a downgrade and I was worried it wouldn't fit all my luggage. The staff member, a friendly guy, immediately offered to check if there was an SUV available and upgraded me to a Nissan Rogue for free.

Overall, the service was quite satisfactory, and the car provided met my expectations.

Very satisfied

When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.