Overall satisfied.

The queue was too long.

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

the counter is not really helpful and no ida why we need to pay and buy more stuff than wwbsite