ALAMO CAR RENTAL REVIEWS IN UNITED STATES

The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

Great service, no need to worry too much about scratches. Vehicle replacement is very quick.

Very good

Average experience

Brilliant service from Alamo. Easy pick up, car in great condition and drop off was a breeze

Happy with qeeq. Did not experience any issues

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Simple and efficient, no unnecessary delays.

The vehicle's condition was terrible!

Very satisfied.

We had to wait for 40 minutes to pick up the car. The staff suggested switching to an Audi Q3, claiming the pickup truck would take a long time. Do they think Chinese people are naive? I insisted, and they showed no remorse—it was clearly intentional to make us wait. The car we got was an old model, unlike the one in the photos. I've always favored this company, rented from them twice in 2019 because of the convenient self-service kiosks. Now, dozens of kiosks are there but unusable, and their service has significantly declined, though the car condition remains their only advantage. Truly disappointing!

The process is simple, and there's no need to wait in line.

Excellent service, very attentive, perfect.

Satisfactory

Highly recommended, very good.

Overall very satisfied.

Satisfied

Convenient, fast, and smooth.

Very satisfied.

Terrible experience. They demanded to check my daily itinerary and insisted that the return flight must be on the same day as car drop-off. What's their problem? My plans are none of their business. After returning the car, I can go wherever I want and do whatever I please. The staff lady had a sour face like I owed her money. Awful service and absurd company policies!

Very good.