Car experience was very poor as mentioned car booked was not available
When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ?
Did not care at tall attitude
Car provided was filthy inside & out
Tyre pressure warning light was on
Had to stop and re inflated tyres
Wash front & back windows to actually see out !
Will not use Budget again
Dreadful service
First vehicle smelled that someone had smoke on it. Requested a change and got it no questions asked. Excellent service. I even got an upgrade guess for the problem.
The manager was very nice. We didn’t know how to connect the phone, so he personally came to the car to guide us and even found a USB cable for us. There wasn’t a long queue.
Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.
Very good. The only issue was the long queue when picking up the car. I returned the car at 3 AM and surprisingly, there were two staff members available to collect the vehicle. Very nice. I returned the car two days earlier, and the charges were fair. I liked it. It was a super small car, but it accommodated three of us comfortably. The trunk fit two 28-inch suitcases.
I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting
Too few staff at the pickup location, resulting in long wait times. The staff were not very patient. Booked an SUV but was given a sedan without any prior notification.
1. Did not provide the reserved car model; 2. Forced purchase of additional insurance not included in the order; 3. Mandatory use of their toll system; 4. Vehicle had dents, but no notification was given during handover.
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j.sharp
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