The service of AVIS entirely depends on the staff at the specific location. The service at the New York City downtown location is quite good, but the Boston downtown location is much worse. When the reserved car model is unavailable, they claim to contact an emergency service specialist, but in reality, no one reaches out. The reserved minivan model is often not available in most cases, even if you prepaid the full amount and showed up at the designated time. The front desk will reject you with reasons such as 'the car is under a safety recall,' and then they'll offer you an SUV. However, an SUV cannot compare in terms of passenger comfort and luggage capacity.

Very satisfied

The staff had a good attitude, and the process was straightforward.

Average, the staff at the pickup service were not attentive and seemed dismissive.

My English isn't good, but the staff at the store were very patient and used online translation to communicate. The car wasn't very new, but it was in decent condition and had no issues for three days.