The staff seemed inexperienced. Even after I mentioned that I had already purchased full insurance from a third party, they still tried to sell me additional insurance. When I presented my driver's license to the staff, they used a translator and incorrectly claimed that my license had expired. It wasn't until I provided Hertz's official translation that they accepted my license as valid and within its expiration date. This caused significant delays at the counter when picking up the car.
Overall pretty good, but they still tried to upsell insurance. Rented for 3 days to visit Yellowstone and decided to pay $10 per day for full coverage due to potential uncertainties. Got a free vehicle upgrade. Tip: When renting a car in Salt Lake City, just choose the cheapest option because the rental location usually doesn't have that specific model. They will upgrade you when you pick up the car, so don't waste money on a higher tier. The car was easy to drive and fuel-efficient.
Terrible experience. They demanded to check my daily itinerary and insisted that the return flight must be on the same day as car drop-off. What's their problem? My plans are none of their business. After returning the car, I can go wherever I want and do whatever I please. The staff lady had a sour face like I owed her money. Awful service and absurd company policies!
It's just okay. Avis and Budget seem pretty much the same, always using tricks to make you spend more on their extra insurance or options like returning an empty fuel tank. Even if you decline, they may sneak it in while you're not paying attention. They'll claim the agreement was emailed to you in digital form. Make sure to demand a paper copy after signing electronically and double-check it immediately!
About QEEQ:10.0/10
Car Rental Brands Ranked AT Salt Lake City Airport, SLC
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