SALT LAKE CITY CAR RENTAL REVIEWS

Satisfied

Excellent, simple, and convenient.

Very satisfied.

Overall pretty good, but they still tried to upsell insurance. Rented for 3 days to visit Yellowstone and decided to pay $10 per day for full coverage due to potential uncertainties. Got a free vehicle upgrade. Tip: When renting a car in Salt Lake City, just choose the cheapest option because the rental location usually doesn't have that specific model. They will upgrade you when you pick up the car, so don't waste money on a higher tier. The car was easy to drive and fuel-efficient.

Good.

Very satisfied, the process was simple, and both pickup and drop-off were very convenient. The car was in great condition and trustworthy.

Fair and average.

The service attitude was mediocre. Our flight arrived earlier than expected, and we asked if we could pick up the car sooner, but they said no. The car had already run over 60,000 kilometers and was in poor condition.

Quick processing for paperwork.

The car is quite new, but the model is average.

Very satisfied.

Satisfied

The store is good, but the car's condition is average.

QEEQ's service is excellent, but the car rental company is quite unreliable. When I arrived at the pickup location, they told me they would replace the SUV I reserved with a sedan. I refused, explaining that I needed an SUV for my trip to Yellowstone National Park. I had previously canceled a lower-priced sedan reservation and specifically rebooked an SUV. After much back-and-forth, the staff, who were not very knowledgeable, took an hour to process the paperwork. As I went to collect the car, I saw the vehicle I'd reserved being driven away by someone else. Back at the service desk, they offered me a Jeep instead, which I declined, insisting on the Japanese SUV I had booked. After another 20 minutes, they finally gave me the correct car, which delayed my schedule by an hour and a half. QEEQ's customer service was very professional; I gave a positive review because their support team was always available and helped me apply for an extended return time. However, I encountered issues with refueling too—there were no labels indicating the type of fuel required, and neither the key nor the rental agreement mentioned it. In the end, I had to contact QEEQ customer service online, which was prompt and helpful.

Good service attitude, no hidden charges or sales pitches, easy car pickup process.

Terrible experience. They demanded to check my daily itinerary and insisted that the return flight must be on the same day as car drop-off. What's their problem? My plans are none of their business. After returning the car, I can go wherever I want and do whatever I please. The staff lady had a sour face like I owed her money. Awful service and absurd company policies!

I booked cars three times during this trip, all with AVIS. It felt great, so I kept using them.

When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.

The service was very enthusiastic, they offered an upgrade recommendation but did not impose it aggressively.

It's just okay. Avis and Budget seem pretty much the same, always using tricks to make you spend more on their extra insurance or options like returning an empty fuel tank. Even if you decline, they may sneak it in while you're not paying attention. They'll claim the agreement was emailed to you in digital form. Make sure to demand a paper copy after signing electronically and double-check it immediately!