CAR RENTAL REVIEWS ON HERTZ IN SALT LAKE CITY

Excellent, simple, and convenient.

Very satisfied.

The staff seemed inexperienced. Even after I mentioned that I had already purchased full insurance from a third party, they still tried to sell me additional insurance. When I presented my driver's license to the staff, they used a translator and incorrectly claimed that my license had expired. It wasn't until I provided Hertz's official translation that they accepted my license as valid and within its expiration date. This caused significant delays at the counter when picking up the car.

Satisfactory

英語が出来ない私にも親切に対応して下さいました。 車をぶつけてしまい処理に伺った際もとても親切でした。 車両は清掃が行き届いており、走りも軽快で快適でした。 場所は空港から路面電車で30分くらいはかかります。 Googleマップのナビで簡単に辿り着く事が出来ます。 空港にもハーツがあるようですが価格が高い為、こちらの店舗を利用しました。 近くのホテルを予約した為、返却も大変便利でした。 また利用したいです。

Recommended upgrading to the largest model due to having a lot of luggage.

Overall pretty good, but they still tried to upsell insurance. Rented for 3 days to visit Yellowstone and decided to pay $10 per day for full coverage due to potential uncertainties. Got a free vehicle upgrade. Tip: When renting a car in Salt Lake City, just choose the cheapest option because the rental location usually doesn't have that specific model. They will upgrade you when you pick up the car, so don't waste money on a higher tier. The car was easy to drive and fuel-efficient.

They upgraded me to a 7-seater for free, but added an $18 insurance fee. Overall, it's not bad.

This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

Good.

Very satisfied, the process was simple, and both pickup and drop-off were very convenient. The car was in great condition and trustworthy.

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Great service, returning the car was incredibly easy.

The car is quite new, but the model is average.

Very satisfied.

Satisfied

The rental location is easy to find, just a few minutes from the airport, with great service attitude.

The car pickup process was very convenient and the procedures were simple.

The store is good, but the car's condition is average.