The queue at AVIS was rather long, likely because it's a large platform with good reputation. The customer service attitude was acceptable, but they added roadside assistance insurance without informing me. I only discovered this after checking my credit card statement following a car exchange. However, I had already purchased full coverage insurance during the booking process.
The overall experience was great. The provided Mazda CX-9 had excellent power. We chose a long stretch of mountainous road on the way to Grand Teton, and the car handled turns and acceleration without any issues, exceeding expectations.
When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.
It's just okay. Avis and Budget seem pretty much the same, always using tricks to make you spend more on their extra insurance or options like returning an empty fuel tank. Even if you decline, they may sneak it in while you're not paying attention. They'll claim the agreement was emailed to you in digital form. Make sure to demand a paper copy after signing electronically and double-check it immediately!
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