HOUSTON CAR RENTAL REVIEWS

Satisfied

The pickup and drop-off process was very quick and smooth.

Good

Didn’t have our car we had booked available so we was given a mid size suv which was good but doesn’t quite feel like it was worth the same as a mustang would have which we paid for. Woman at the check in desk to pick up the car was actually quite rude and really uninformative. We showed up she didn’t apologise for not having the car we booked. Then when letting us know they didn’t have it just said go to this bay and your car will be there. No options or choices considering a mustang and mid size suv aren’t comparable at all. Oh and don’t bother ever ringing them if you need anything no matter what store you call nobody ever picks up the phone.

Quick and helpful and couldn’t have a smoother process.

There were hidden charges.

Satisfied

Satisfied, thumbs up!

Really good, you can choose freely from dozens of cars and take the one you like. Just note that Alamo requires a driver's license translation, while National does not.

Satisfied

The service from the rental company was satisfactory. However, during the 9-day rental from Houston to New Orleans, the car had two issues, requiring two vehicle replacements. One was due to the engine warning light turning on, and the other was a flat tire with no spare tire in the trunk.

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

Service available 24 hours a day.

The service attitude was excellent, especially when I encountered a problem connecting to CarPlay. A young gentleman at the pickup location patiently helped me and, after discovering the issue was with my data cable, he even gave me a new one, which was a great help! Unfortunately, I didn’t catch his name in the rush, and I feel very sorry about that!

Excellent

Clear, fast, accurate, and timely service notifications.

Satisfied

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.