HOUSTON CAR RENTAL REVIEWS

The pickup and drop-off process was very quick and smooth.

Good

Didn’t have our car we had booked available so we was given a mid size suv which was good but doesn’t quite feel like it was worth the same as a mustang would have which we paid for. Woman at the check in desk to pick up the car was actually quite rude and really uninformative. We showed up she didn’t apologise for not having the car we booked. Then when letting us know they didn’t have it just said go to this bay and your car will be there. No options or choices considering a mustang and mid size suv aren’t comparable at all. Oh and don’t bother ever ringing them if you need anything no matter what store you call nobody ever picks up the phone.

Quick and helpful and couldn’t have a smoother process.

Rude staff

There were hidden charges.

Satisfied

Satisfied, thumbs up!

Really good, you can choose freely from dozens of cars and take the one you like. Just note that Alamo requires a driver's license translation, while National does not.

Satisfied

The store staff handled the process with little enthusiasm and tried to charge for a vehicle upgrade by directly adding insurance and highway usage fees to the bill. Although we reviewed it carefully and canceled everything, it still left a bad impression. A deposit of $2000 was required, while at Avis in Los Angeles, it was only $200. During the rental period, accidentally using the highway was my fault, and the toll was only a few dollars, but there was an additional $9.9 service fee. Fine, but it couldn't be deducted from the deposit. Instead, they provided a website for me to pay (both the toll and the service fee) myself, though the 'service' part remains unclear. The payment process on the website didn’t work, so eventually, I had to contact the Zuzuche customer service for a new link to resolve the issue.

Low price, no need to discuss the service.

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

Service available 24 hours a day.

The service attitude was excellent, especially when I encountered a problem connecting to CarPlay. A young gentleman at the pickup location patiently helped me and, after discovering the issue was with my data cable, he even gave me a new one, which was a great help! Unfortunately, I didn’t catch his name in the rush, and I feel very sorry about that!

Excellent

Very convenient

Satisfied

When picking up the car, the actual vehicle provided was not the same as the one reserved. Additionally, upon arriving at the parking lot, there was no car in the designated spot. I returned to the counter only to find that Budget had already closed. After asking around, I learned that Budget shares operations with Avis, so I had to go to Avis and wait in line. Everyone ahead of me also had reservations but no cars, so they were sent to Avis as well. It seems better to choose a larger company for car rentals in the future.

Even though the counter staff were extremly friendly and helpful initially when we arrived to pick up the car, I am not sure why we were told to go and get the convertible if they knew there wasn't one available.

I got in touch with QEEQ to try and assist with my problem and to be fair to them, they did absolutely everything they could to help change the car to what we had ordered - and they managed to get a replacement the next day, so very happy with QEEQ's service!

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.