POLAND CAR RENTAL REVIEWS

they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day

Renting a car in Europe is quite convenient, especially with the QEEQ platform making it very easy.

Professional and efficient.

Hidden charges. Charged exorbitant compensation for a barely noticeable paint scratch.

Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.

The service attitude is average, and there are hidden fees if you don't buy insurance. The reminders are not clear, making the cost of picking up the car high.

The pick-up process was fast, and returning the car was quick as well. Although a minor issue was found during the car inspection, after showing the photos to the inspector, they didn't make a fuss, and the return process was completed smoothly.

A very professional international company.

Very satisfied, the car was delivered to my hotel door.

Satisfied.

One evening during the rental period, the car displayed a fault warning and I couldn't reach customer service, which was concerning. Overall, the service was average, and the rental price was moderate—probably just standard. Additionally, the car I received was not fully fueled with a range of 410 kilometers. Refueling myself to avoid extra charges from the rental company makes it hard to estimate how much fuel to add.

A bit slow.

Returning the car requires washing, and there is an automatic car wash service at the gas station near the airport. Unfortunately, it is not open 24 hours.

Excellent. The car is really great. Although small, it is brand new and feels very stable.

I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.

Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?

Returning the car was very convenient.

Very satisfied

Overall, it's okay. I originally booked an Audi, but there were no cars available, so they gave me a super-large Nissan. Later, I switched to an Opel, and overall, I was fairly satisfied. The only downside is that I didn’t get the Audi, which was a bit disappointing.

Good