CARFREE, Krakow - Airport - John Paul Ii - Balice Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

CARFREE - Krakow - Airport - John Paul Ii - Balice Information, Car Rental Instructions & Policies

Address

MEDWECKIEGO 1, Krakow

Telephone

48794500550

Pick-up Instructions

The CARFREE - Krakow - Airport - John Paul Ii - Balice car rental location is in terminal

You can walk to the counter of CARFREE - Krakow - Airport - John Paul Ii - Balice car rental.

The rental office is located at the airport terminal

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of EUR 5 - 10 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

For local renters, you need to bring:

Full driver's license issued in Poland

Additional Extras

To be updated

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

EUR 1000-1875

Theft Insurance Excess:

EUR 1875-3750

Third Party Liability Insurance Excess:

EUR 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

Nearby Krakow Airport

Railway Stations

7.1 mi from Krakow Central Railway Station

8.7 mi from Krakow Plaszow Railway Station

Other Landmarks

6.5 mi from Jagiellonian University

6.6 mi from Collegium Maius Great College

6.7 mi from St. Francis Of Assisi's Church

FIND ME A CHEAP RENTAL

Map view of CARFREE Store Location

coordinates: 50.077053 19.788108

Guest Reviews

Total points： 2.0 / 10 Poor

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Evangeline Den(n)is
Krakow
2 /10 Poor
Reviewed: Friday, June 20, 2025
I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.
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