WARSAW CHOPIN AIRPORT CAR RENTAL REVIEWS

Overall, it's pretty good, but the driver's license certification requirements are quite strict. Make sure to follow the instructions provided by QEEQ to prepare properly.

Renting a car in Europe is quite convenient, especially with the QEEQ platform making it very easy.

The process is mostly self-service, but if the vehicle has specific issues during pickup, feedback cannot be provided immediately.

Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.

The service attitude is average, and there are hidden fees if you don't buy insurance. The reminders are not clear, making the cost of picking up the car high.

The pick-up process was fast, and returning the car was quick as well. Although a minor issue was found during the car inspection, after showing the photos to the inspector, they didn't make a fuss, and the return process was completed smoothly.

Polite and enthusiastic. It's best to call when picking up the car, they will arrive within 10 minutes.

A very professional international company.

Satisfied.

Excellent service

It was my first time using Shouqi Car Rental, and the experience wasn’t good. The front desk only focuses on selling insurance and vehicle upgrades, without mentioning the 23% tax at all. Charges at the front desk are not clearly reflected in the rental agreement, making it hard for renters to understand. The final bill also included extra charges. I hope they can improve their service quality to better represent Chinese service.

One evening during the rental period, the car displayed a fault warning and I couldn't reach customer service, which was concerning. Overall, the service was average, and the rental price was moderate—probably just standard. Additionally, the car I received was not fully fueled with a range of 410 kilometers. Refueling myself to avoid extra charges from the rental company makes it hard to estimate how much fuel to add.

Very satisfied

Excellent. The car is really great. Although small, it is brand new and feels very stable.

Excellent service!

Very satisfied

Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?

Very satisfied

Overall, it's okay. I originally booked an Audi, but there were no cars available, so they gave me a super-large Nissan. Later, I switched to an Opel, and overall, I was fairly satisfied. The only downside is that I didn’t get the Audi, which was a bit disappointing.

Good