QUEENSTOWN CAR RENTAL REVIEWS

Pickup and return are quick and convenient, with thorough, attentive, and friendly service. There are no upsells or hidden charges.

When I arrived at the location, they said there were no cars available, so they upgraded me to a 7-seater Ford. Despite purchasing full insurance, I was inexplicably charged an additional 93 New Zealand dollars after returning the car. I contacted the platform several times over several days but received no response, and I have already filed a complaint with 12315.

The car pickup process was very quick and convenient.

The overall service was acceptable. However, the car had a strong vomit smell left by the previous renter, which persisted throughout the rental period. It made us feel very nauseous.

The experience was great, and the staff were very friendly.

Excellent service

Excellent service experience and high efficiency.

Very satisfied!

The service was good, pick-up and return were convenient, and the deposit refund was quick with no unnecessary fuss. A very positive car rental experience. Although the car wasn't a Rav4, it was of the same class, and quite good.

The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.

Good.

Satisfied

Very satisfied. The car rental company kindly reminded us that the return time was close to our flight time and arranged for their colleagues in Christchurch to open early for us. We greatly appreciate their special accommodation.

This car rental experience deserves a poor review for Europcar: We rented a Jimny specifically because it was winter in New Zealand, and we were concerned about rain and snow. The goal was to ensure driving safety with a 4WD vehicle, and also to take the opportunity to enjoy driving a Jimny during the trip. When we got to the rental counter, the staff saw that we had booked a Jimny and immediately whispered to someone nearby. Then, she came back and told us: "You booked a Jimny or an equivalent vehicle. There’s currently no Jimny available; instead, you’ll get a car of the same category." Hearing this, we were already halfway disappointed. However, we thought as long as the replacement was a 4WD, safety would still be guaranteed. So we explicitly told the staff that our itinerary included snowy mountain roads and that we needed a vehicle with 4WD for proper control and safety. To our surprise, she gave us a Yaris Cross (renting this car costs significantly less than a Jimny, by the way). I asked her three times to confirm whether the car was four-wheel drive (All-Wheel Drive) and if there were any other 4WD vehicles in the same category available. She insisted that the Yaris Cross was a 4WD, said there were no other options unless we paid for an upgrade, and started pitching various insurance options to us. In the end, we reluctantly agreed to take the Yaris Cross, added snow insurance as she suggested, and proceeded to pick up the vehicle. So far, everything seemed fine. Once we left the airport and headed to the parking lot, there it was—a shiny Jimny parked right next to our car. And as for the Yaris given to us, its door and body were covered with scratches and scrapes. At that point, we were feeling pretty unhappy, but we decided to overlook it since the damages didn’t affect functionality. Moreover, we wanted to make it to the lodge before dark, so we didn’t go back to argue. Little did we know, the drama was far from over. Driving from Queenstown to Wanaka went relatively smoothly, but upon reaching Mount Cook, we encountered lower temperatures and roads with a light mix of ice and gravel. Every time I stopped at a stop sign and tried to accelerate, the front wheels felt like they were slipping, as if losing traction completely. This alarmed us, so we looked it up online and discovered that the Yaris Cross isn’t even a 4WD! For the remainder of the trip, we had to drive extremely cautiously. We were fortunate not to encounter heavy snow; otherwise, the potential risk would have been unthinkable. Throughout this trip, we couldn’t understand why the rental staff falsely claimed the Yaris was a 4WD, why the available Jimny wasn’t rented to us, and why multiple insurance options were heavily promoted.

Really love this car! It's super cool, very new, and most importantly, it's incredibly easy to drive. The steering wheel is very light. I'm thinking of switching to a RAV4 after returning to my country.

Good service and efficient car pickup process.

Very satisfied

Excellent

The reserved car was provided without any changes, and the procedures were handled quickly.

Very satisfied