Car Rental Travel Guides
Deals Bookings
24/7
App
Enjoy 5% off your first app booking
• Scan the QR code to download
• Search “QEEQ” on the App Store or Google Play
From the United States
+1-8007618913
From Canada
+1-2897685366
From the United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
From Taiwan (China)
+886 2 2656 3571
Live chat Email us Service Code: 5678022262
logo_img

Yes Rentals, Queenstown Branch Car Rental

Yes Rentals 3000+ ratings, 29 reviews

Queenstown, Otago, New Zealand

8.7 / 10 Very good

Yes Rentals - Queenstown Branch Information, Car Rental Instructions & Policies

Address

43 Brookes Road, Frankton, Queenstown 9371

Telephone

+6434202878 / +6492171001

Pick-up Instructions

The Yes Rentals - Queenstown Branch car rental location is located out of the airport

Please contact the staff to pick you up to Yes Rentals - Queenstown Branch car rental when you arrived.

1.Once you have collected your luggage, please call 0064 9217 1001 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttles bus will arrive around 10-15 mins. (Depending on the traffic conditions). 2.Please follow airport signage to Zone C for your pick-up. 3.Please wait in the shuttle transfer area Zone C for the White Yes Rental Shuttle van and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up(from the airport to the branch) or drop off(from the branch to the airport) is 17:30. If you call us to request for shuttle pick up or drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

Drop-off Instructions

Address：43 Brookes Road Frankton Queenstown 9300 Make sure you have fueled up your vehicle to the same level as when you picked it up to avoid a refueling service charge (NZD$25). Make sure the vehicle is left in a clean & tidy state - we don't expect it to be fully groomed, but a general clean and tidy will help to avoid an additional charge. After checking the above, simply drop the keys off to the branch staff who will do a 2-minute final handover process and your away! Our Airport Shuttle service does work both ways - simply ask for a lift back to the airport when dropping off your vehicle. Note: The last free shuttle is leaving at 17:30. If you request for shuttle drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount (approx.)Business Days Required for Refund

Applicable to all car types, incl. Compact, SUV, Economy, Mini and more.

Pack up ^
NZD 25030-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

Visa Master

DinersClub,JCB,Discover,AMEX,UnionPay are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

Visa Master

UnionPay is not accepted.

E-voucher

An e-voucher is accepted at this location.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of NZD 5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.
Please notice that a one-way fee will applies if you return the car to other branches in other islands.

Ferry Transportation: Allowed

Yes Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess:

NZD 4900

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Queenstown Airport

Hotels

1.8 mi from DoubleTree by Hilton Queenstown

3.5 mi from Oaks Shores

3.8 mi from Park Residence - a THC Group Hotel

Other Landmarks

4.4 mi from Shotover River

CHECK RATES
Map view of Yes Rentals Store Location
coordinates: -45.0089049 168.7513723

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points： 8.7 / 10 Very good

  • Vehicle condition: 2.1
  • Vehicle cleanliness: 1.9
  • Spaciousness: 1.9
  • Counter staff: 2.1
  • Pick-up location: 2.1
  • Drop-off location: 2.1
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins

  • J.Sethi

    Queenstown

    6 /10 Average

    Reviewed: Friday, December 16, 2022

    I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars
    Read More >

  • G.Benson

    Queenstown

    8 /10 Very good

    Reviewed: Tuesday, December 20, 2022

    Everything was great.
    Read More >

  • J.Felmingham

    Queenstown

    7.3 /10 Good

    Reviewed: Monday, January 9, 2023

    Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
    Read More >

  • Anonymous

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, January 10, 2023

    Great car and very convenient airport shuttle.
    Read More >

  • Anonymous

    Queenstown

    6.7 /10 Average

    Reviewed: Thursday, January 12, 2023

    The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
    Read More >

  • Anonymous

    Queenstown

    9.3 /10 Excellent

    Reviewed: Tuesday, February 7, 2023

    The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.
    Read More >

  • Nigel Treloar

    Queenstown

    9.7 /10 Excellent

    Reviewed: Tuesday, December 5, 2023

    Fast and efficient. no problems
    Read More >

  • C.Trinder

    Queenstown

    8.3 /10 Very good

    Reviewed: Tuesday, April 23, 2024

    Good experience throughout
    Read More >

  • Sidney Zimmerman

    Queenstown

    2 /10 Poor

    Reviewed: Wednesday, January 11, 2023

    Read More >

  • Claire Eugen

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, March 4, 2024

    Satisfied
    Read More >

  • Roberta Walton

    Queenstown

    10 /10 Excellent

    Reviewed: Thursday, February 15, 2024

    Very good
    Read More >

  • Tina Robbins

    Queenstown

    10 /10 Excellent

    Reviewed: Saturday, February 17, 2024

    Very satisfied with the whole day, and the process was quick.
    Read More >

  • Agatha MacDonald

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, April 9, 2024

    The staff were very patient and provided excellent service. Very satisfied. This is my third time renting a car.
    Read More >

  • Devin Gunther

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, April 1, 2024

    Overall, it felt great. The service was excellent, and the car was easy to drive.
    Read More >

  • Jeremy Rob

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, July 30, 2024

    Excellent customer service.
    Read More >

  • Octavia Edith

    Queenstown

    2 /10 Poor

    Reviewed: Wednesday, August 7, 2024

    Read More >

  • Otto Bach

    Queenstown

    10 /10 Excellent

    Reviewed: Thursday, August 15, 2024

    Satisfied
    Read More >

  • Grover Gabriel

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, August 19, 2024

    Very satisfied! The staff were very friendly and helpful. Completing the information in advance made the pickup process very quick and simple! Returning the car was also very convenient! Highly recommended!
    Read More >

  • Bruno Reynolds

    Queenstown

    10 /10 Excellent

    Reviewed: Tuesday, August 20, 2024

    Short waiting time, straightforward process, enthusiastic service.
    Read More >

  • Giles Geoffrey

    Queenstown

    6 /10 Average

    Reviewed: Monday, August 26, 2024

    Read More >

  • Eden Dutt

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, September 2, 2024

    The pickup and return processes were simple and fast. I will choose this company again next time!
    Read More >

  • Novia Springhall

    Queenstown

    10 /10 Excellent

    Reviewed: Wednesday, September 4, 2024

    The entire process from start to finish was very smooth! Simple, efficient, and worry-free. I was happy to be able to complete most of the paperwork online before arriving, which saved time when picking up the car. The staff was friendly, and the rental experience was pleasant! The car was in great condition, clean, and had no issues! Definitely will book with Yes Rentals again in the future.
    Read More >

  • Virgil Hal

    Queenstown

    10 /10 Excellent

    Reviewed: Wednesday, September 4, 2024

    Very satisfied, the staff were friendly and patient, the car was easy to drive, and it was great value for money.
    Read More >

  • Betsy Butler

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, September 9, 2024

    Very smooth pick-up and drop-off process with excellent value for money.
    Read More >

  • Dolores Hemingway

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, September 9, 2024

    Very satisfied, highly efficient.
    Read More >

  • Melissa Becher

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, September 16, 2024

    The staff at the store provided excellent service, gave clear explanations, and were very friendly and helpful.
    Read More >

  • Donald Dickens

    Queenstown

    10 /10 Excellent

    Reviewed: Thursday, November 14, 2024

    Excellent service.
    Read More >

  • Ternence Theresa

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, September 16, 2024

    Great service experience, staff were friendly and patient.
    Read More >

  • Stanford Garcia

    Queenstown

    2 /10 Poor

    Reviewed: Monday, February 10, 2025

    Read More >

  • Josephine Chaucer

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, February 24, 2025

    Following the pickup process, I called the rental company upon arriving at the airport, and they quickly sent a car to pick me up. The waiting location was clearly specified.
    Read More >

  • Suzanne Clarissa

    Queenstown

    10 /10 Excellent

    Reviewed: Wednesday, March 26, 2025

    Acceptable
    Read More >

  • Y.Guo

    Queenstown

    10 /10 Excellent

    Reviewed: Monday, October 20, 2025

    Very helpful and smooth
    Read More >

  • Anonymous

    Queenstown

    10 /10 Excellent

    Reviewed: Wednesday, September 2, 2026

    So far, everything’s been fine.
    Read More >

More Car Rental Brands at Queenstown Airport

Subscribe for Exclusive Offers and Deals

Read our privacy policy - you can easily unsubscribe at any time.

What's the address of the rental location?

43 Brookes Road, Frankton, Queenstown 9371

What is the Telephone Number?

+6434202878/ +6492171001

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Yes Rentals - Queenstown Branch car rental location is located out of the airport

Please contact the staff to pick you up to Yes Rentals - Queenstown Branch car rental when you arrived.

1.Once you have collected your luggage, please call 0064 9217 1001 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttles bus will arrive around 10-15 mins. (Depending on the traffic conditions). 2.Please follow airport signage to Zone C for your pick-up. 3.Please wait in the shuttle transfer area Zone C for the White Yes Rental Shuttle van and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up(from the airport to the branch) or drop off(from the branch to the airport) is 17:30. If you call us to request for shuttle pick up or drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

Address：43 Brookes Road Frankton Queenstown 9300 Make sure you have fueled up your vehicle to the same level as when you picked it up to avoid a refueling service charge (NZD$25). Make sure the vehicle is left in a clean & tidy state - we don't expect it to be fully groomed, but a general clean and tidy will help to avoid an additional charge. After checking the above, simply drop the keys off to the branch staff who will do a 2-minute final handover process and your away! Our Airport Shuttle service does work both ways - simply ask for a lift back to the airport when dropping off your vehicle. Note: The last free shuttle is leaving at 17:30. If you request for shuttle drop off between 17:30 to 07:59, the 45NZD off-hour services fees per time will be applied. And off-hour service fees are not refundable.

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

An e-voucher is accepted at this location.

What are the Driver's Age Requirements for this Car Rental Company?

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of NZD 5 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    Original South Korea Driving License (English version)

    An English translation must be provided on the back of the driver's license.

    Original driving licence + NZTA Translation

    The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

  • For local renters, you need to bring:

    Full driver's license issued in New Zealand

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    1 mi from Queenstown Airport

  • Hotels

    1.8 mi from DoubleTree by Hilton Queenstown

    3.5 mi from Oaks Shores

    3.8 mi from Park Residence - a THC Group Hotel

  • Other Landmarks

    4.4 mi from Shotover River

Planning to rent a car on your next journey? Subscribe to get an exclusive 5% off coupon for new users！
Read our privacy policy - you can easily unsubscribe at any time.