1. The price for early car return displayed on Zuzuche was 35 NZD, but the car rental company said it was 45 NZD.
2. At the Christchurch store, the company offering Chinese-language service had a poor attitude towards early car returns for Chinese tourists, simply giving the address and phone number of another agency (which only offers English-language service). In the rush to catch an early flight without knowing how to communicate, I had to find the store myself and waited for the first Chinese staff member to start work before successfully returning the car.
3. The instructions for car return were not detailed enough. Later, I was able to find store staff during business hours. Therefore, my early return fee should be refunded.
4. The Chinese-speaking staff at the Christchurch store were essentially useless, only mechanically repeating the same sentence. I do not recommend renting from this company! (All of the above are backed by chat records.)
“Didn't realize I was renting such an old vehicle”
About Yes Rentals:6.0/10
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
About QEEQ:8.0/10
The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)
Very helpful. They assisted to make changes to the pickup. Good value for money.
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