CAR RENTAL REVIEWS ON HERTZ AT QUEENSTOWN AIRPORT, ZQN

Very satisfied!

Very satisfied

Convenient, quick, courteous. The staff specifically reminded us about driving tips.

Overall pretty good, quite user-friendly, but they don't recognize QEEQ.

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Very satisfied.

High quality service.

Very good.

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown. So only $2 (NZ) had to pay.

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.

The process was smooth and quick.

Pretty convenient

Friendly service with detailed explanation of traffic rules.

Very good

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.

Professional and Clean

The Queenstown airport location is easy to find, no queues, very lucky.

When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!