DUSSELDORF AIRPORT CAR RENTAL REVIEWS

Absolutely terrible! This was the worst car rental experience I've ever had. The car started beeping on its own the second day and displayed a message in German about some required service. Tried calling but couldn't get through for ages. The rental company's location is inside a hotel, making it hard to find. By far the worst experience.

Although I chose full insurance for peace of mind, the insurance provided by Zuzuche is underwritten domestically, not by the rental office. This led to extremely poor service from the staff, who were not only rude but also refused to provide the requested car model and insisted on aggressively upselling their own insurance. They even threatened that if the car was damaged, compensation would start at a minimum of €1500. When picking up the car, I noticed several XC60s parked there, which felt discriminatory. The worst part was being charged a late fee, something I've never encountered before. Our flight was delayed by an hour, and then we had to take a train from Cologne Airport to Düsseldorf Airport, causing a total delay of 1.5 hours. We were charged over €30 for late arrival.

Very satisfied.

Very satisfied

Excellent service.

Very satisfied, no hard selling.

Excellent

Very good.

Qeeq offers insurance under Axxa, the FlexToGo ofers theirs anyway. if you took Axxa, you have to leave a block on your credit card for a high ammount, and it takes months to remove

Very satisfied.

A very disappointing experience. I already paid for full insurance, but upon arrival at the store, I was presented with three options:
1: Deposit of 2000 euros. If any issue occurs with the vehicle during use, up to 4500 euros may be charged. The deposit will be held for 5 weeks.
2: Deposit of 150 euros. If any issue occurs with the vehicle during use, it's fully covered. The deposit will be held for 7 days. Return the car with a full fuel tank. Cost is 49 euros per day.
3: Zero deposit. If any issue occurs with the vehicle during use, it's fully covered. You can return the car with an empty fuel tank. Cost is 47 euros per day, plus an additional 90 euros.

This is essentially forcing customers to purchase extra insurance.

Excellent service.

Very good.

The car was very new, a Mercedes E-Class Estate with just over 10,000 kilometers. It was very stable even at top speed on the German autobahn.

Very satisfied

Very satisfied.

Excellent

Extremely satisfied

Very satisfied

This is the second time renting at the same place, very good experience.