GERMANY CAR RENTAL REVIEWS

It's okay, but they might persuade you to rent a more expensive car.

Although I chose full insurance for peace of mind, the insurance provided by Zuzuche is underwritten domestically, not by the rental office. This led to extremely poor service from the staff, who were not only rude but also refused to provide the requested car model and insisted on aggressively upselling their own insurance. They even threatened that if the car was damaged, compensation would start at a minimum of €1500. When picking up the car, I noticed several XC60s parked there, which felt discriminatory. The worst part was being charged a late fee, something I've never encountered before. Our flight was delayed by an hour, and then we had to take a train from Cologne Airport to Düsseldorf Airport, causing a total delay of 1.5 hours. We were charged over €30 for late arrival.

Very satisfied.

Pretty good.

Satisfied

Very satisfied

Very satisfied.

Warm and friendly service, brand-new SUV with spacious interior and powerful performance.

The overall experience was very poor and terrible, with a very rigid attitude.

Satisfied

Very convenient and fast.

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

Very satisfied.

The car rental experience at Terminal 1 of Frankfurt Airport was very pleasant. The store location was clearly marked, situated on the basement level of the terminal, making it easy to find. The staff were friendly and ensured the paperwork was processed quickly and efficiently. The car pickup process was smooth, the vehicle was clean and performed well. Notably, the instructions for both pickup and drop-off were clear, saving a lot of time.

The entire rental process was seamless, from booking to pickup and finally drop-off, with every step well-organized. The vehicle interior was clean, the seats comfortable, and the driving experience excellent. Additionally, the extra services provided by the store, such as GPS and child seats, were very practical, adding convenience to the trip.

Overall, the car rental experience was not only efficient but also highly enjoyable. Whether it's a first-time rental or a repeated one, the service here is always satisfying. Highly recommended for anyone needing a rental car.

Fairly standard.

A very good experience.

Very satisfied, the car is in good condition.

Good service, quite nice, recommended.

Very satisfied.

The overall service was quite good.