CAR RENTAL REVIEWS ON WHEEGO AT FRANKFURT AIRPORT, FRA

Good

Good

Very satisfied.

Small company with limited vehicle options. The reserved model is often unavailable. Their policy on vehicle damage seems somewhat questionable. Without purchasing insurance, if any damage is found, the rental company will charge €900 per damage. When driving, no one can guarantee to avoid all problems. Essentially, this forces renters to buy insurance.

Picking up and returning the car is very convenient, but the selection of vehicles is limited.

A satisfying trip.

The return route was difficult to find, causing me to miss my flight and spend over 30,000 CNY to purchase a new ticket.

Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along) When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!! This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working) I won't be using them again - you get what you pay for...

Satisfied

Terrible car rental company, do not rent from them, renting will only make you angry.

Not bad.

Very convenient and fast.

Overall satisfied, but the car interior was somewhat worn-out.

Very satisfied!

The car rental service was excellent and convenient.

I booked a manual Golf, but the counter said they didn't have it. Initially, they offered to replace it with a Skoda Fabia, which was surprising because that's a downgrade rather than an upgrade. Later, they switched it to a small Kia SUV, claiming it was a new car. However, it had poor performance and was hard to drive, the interior had a strong smell, and there was a scratch on the front right wheel arch that wasn't marked. They also didn't provide an email address to send photos of the damage, which ended up causing lengthy and exhausting communication with the platform.

Good service, quite nice, recommended.

Very satisfied, will continue to use.

The reception staff was efficient and respected user needs.

Very satisfied.