Fantastic experience. At pickup they asked if I wanted any extra services, I told them to stick strictly to the original booking, and they processed everything right away with no upselling.
This was my second time choosing Europcar for a self-drive trip in Europe. Their service was great and the car was basically brand new. This time a stone hit the windshield on the German autobahn and left a small hole, but both QEEQ and Europcar responded right away. I had full coverage, so everything was taken care of and I didn’t pay a cent extra. I’ll definitely go with QEEQ and Europcar again for my next Europe trip.
The car was basically brand new, with only about 900 km on the odometer. The staff were super friendly and attentive, and both pickup and return were really smooth and hassle‑free.
This was my first time renting a car in Munich for a road trip, drove about 2,000 km in total. The Avis counter was really easy to find and the staff were super friendly. I paid to upgrade the car and got an almost brand‑new black Mercedes CLA, which felt rock solid on the highway and stayed with us for nearly ten days. One thing worth highlighting: QEEQ’s pickup instructions were very clear and convenient, all the info they provided was spot on. Another big plus was the insurance claim process. Before the trip I bought the super extra coverage (including tires and glass), and we actually had a minor incident where the front windshield cracked. After I got home and followed the procedure, the claim was approved and paid out within four working days. Overall, the whole experience was excellent!
Pretty standard overall. They didn’t have my exact car reserved on the spot, but after adding a bit more insurance they upgraded me from an AUDI A3 to a BMW 3 Series, and the rental price was still very reasonable.
Overall their service was pretty good and everything was handled quickly and smoothly. But I wasn’t happy that the model I actually wanted to rent wasn’t available and they just gave me a different one. The other thing is the paint in the trunk area was way too thin—just putting my suitcase in and out a couple of times scratched it up, and I ended up paying a lot for repairs. That part really disappointed me.
Both the rental counter and parking lot are inside the airport, so it was really easy to find. The paperwork was straightforward, service was efficient, and we got the car very quickly.
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