MUNICH AIRPORT CAR RENTAL REVIEWS

Completely dissatisfied. Long waiting time in line, slow deposit refund process, aggressive upselling, the store is hard to locate, and there were a lot of issues when picking up the car. I still don't know if there will be problems with the deposit refund. Strongly not recommended. At first, they even downgraded my car, and only after strong protests did they provide the correct model.

Satisfied

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.

Very satisfied

SIXT is great, they have plenty of cars and locations.

Very satisfied. I forgot to refuel the car before returning it, but the corresponding amount was automatically deducted, and the remaining deposit was refunded quickly.

Very friendly service

Very satisfied

Parking fines cannot be paid online, and the staff on-site can't assist either, so you have to figure it out yourself.

Very satisfied.

Very good.

Very satisfied.

Very satisfied

Pretty good.

Convenient and satisfactory.

No waiting in line.

Extremely satisfied.

The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

Since domestic insurance requires advance payment and reimbursement afterwards, I opted to purchase on-site insurance which eliminates the need for upfront payment. Although it's pricier, it offers peace of mind.