MUNICH AIRPORT CAR RENTAL REVIEWS

Very good, but the front desk mentioned that this car can only be used in Northern Italy and not in Southern Italy.

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.

The staff were very nice.

I booked a Golf but was given a lower-grade SEAT. The navigation screen's touch function wasn't working, and CarPlay was unusable. Overall, the large rental company was not as good as expected.

My first self-driving trip in Europe ended perfectly, thanks to Europcar's high-quality and professional service throughout the journey. Many unexpected situations and minor issues were handled smoothly and effortlessly, making it a very wise choice. Europcar's services are highly professional and well-regulated, allowing you to enjoy your trip with complete peace of mind.

Okay

The process of picking up and returning the car was seamless. There was no aggressive upselling of insurance, and the deposit was refunded on the spot. Overall, a great experience!

The email from Zuzuche clearly stated 'Original driver's license and any translation, which can be processed through the Zuzuche platform.' However, when picking up the car, they claimed the translation must be issued by the Zuzuche platform. As a result, we were charged an additional 162 euros for insurance for two cars. Zuzuche kept shifting the blame, insisting it was the car rental company's issue. After returning to China, I contacted Zuzuche again, only to be told that signing the documents at the pickup counter indicated agreement, leaving no room for appeal. I want to say that as a foreigner unfamiliar with the place, I had no choice but to sign. Refusing would mean no car, and finding another car last-minute would have been even more expensive. I've rented cars abroad many times, but I’ve never encountered such an unscrupulous scheme. It seems their tactic is to lure customers with low prices and charge high at the end.

Very satisfied.

Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

Satisfied

Very satisfied

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

Very satisfied.

Pretty good.

Very satisfied

Convenient and satisfactory.

Very satisfied, the car is in good condition.

Since domestic insurance requires advance payment and reimbursement afterwards, I opted to purchase on-site insurance which eliminates the need for upfront payment. Although it's pricier, it offers peace of mind.