MUNICH CAR RENTAL REVIEWS

A very smooth car rental experience

Very satisfied.

Satisfied

I booked a Golf but was given a lower-grade SEAT. The navigation screen's touch function wasn't working, and CarPlay was unusable. Overall, the large rental company was not as good as expected.

My first self-driving trip in Europe ended perfectly, thanks to Europcar's high-quality and professional service throughout the journey. Many unexpected situations and minor issues were handled smoothly and effortlessly, making it a very wise choice. Europcar's services are highly professional and well-regulated, allowing you to enjoy your trip with complete peace of mind.

Okay

Very satisfied.

Satisfied

It's okay, the handsome guy joked with me.

Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

Thanks to Sixt's service, I was able to return the car smoothly. Due to road closures and traffic jams, and being in a rush to catch a train, I didn’t have time to refuel. However, Sixt proactively informed me that they wouldn’t charge double the fuel price. That said, Sixt's customer service hotline was impossible to get through. When I finally managed to connect, I was told they couldn’t speak English.

Very satisfied, great service attitude with no sales pressure.

Satisfied

Very satisfied

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

The Golf I booked was upgraded to an Audi A3, perhaps because I purchased full insurance. The process was simple and quick.

Very satisfied.

I booked a Mercedes-Benz automatic business car in March, but when I went to the store on the morning of June 18 to pick up the car, they gave me a manual car, which I couldn’t drive at all. They also informed me that there were no automatic business cars available across all AVIS locations in Germany that day. I am extremely disappointed with such a large company being so unreliable. This seriously disrupted our travel plans.

Very satisfied, the car is in good condition.

The car had only driven 600 kilometers, very new.