CAR RENTAL REVIEWS ON EUROPCAR IN MUNICH

Very satisfied.

Very satisfied, the car matched the reserved model, extremely polite, and no upselling.

An established car rental company, very convenient.

Satisfied

My first self-driving trip in Europe ended perfectly, thanks to Europcar's high-quality and professional service throughout the journey. Many unexpected situations and minor issues were handled smoothly and effortlessly, making it a very wise choice. Europcar's services are highly professional and well-regulated, allowing you to enjoy your trip with complete peace of mind.

Returning the car was very convenient; as soon as I drove into the parking lot, someone came to inspect it.

It's okay, the handsome guy joked with me.

Overall not bad, few people and the car was new. The customer service at the German airport was friendly. However, when I asked about buying the Austrian highway pass, they strongly recommended a €140 package that included insurance, claiming it would cover highway fees and that Austrian insurance was very expensive. But since I already had full coverage, they eventually left the decision to me, so I only purchased the €7 per day highway pass. Remember, they can sell you the highway pass directly, so there’s no need to go to a gas station; just ask them.

Pretty good, the vehicle was excellent. Keep in mind that manual transmissions in Europe differ from those in China. It's better to do some research online beforehand to avoid learning on the spot.

Although there was a flat tire incident during the trip, the car rental company handled the situation smoothly by promptly towing the vehicle and providing a replacement car. Overall, the service was quite satisfactory.

Satisfied

Europcar truly offers great value for money, and I even got an upgrade to a Mercedes E300de, which might be a hybrid.

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

The Golf I booked was upgraded to an Audi A3, perhaps because I purchased full insurance. The process was simple and quick.

Near Munich Central Station, the staff initially offered me a Renault, but after paying an extra 100 euros, I was upgraded to a brand new Audi A5 that just arrived this July. The ride was absolutely thrilling.

Very satisfied.

Very satisfied, simple and fast.

Big shout-out to Europcar in Munich! We had booked a Volkswagen Touran for 5 people. When we arrived at the rental office and told the staff that we had 5 people and a lot of luggage, they immediately gave us a brand-new Nissan 8-seater diesel MPV that had only done 5000 kilometers. The car was super spacious, and it was incredibly comfortable for our group of 5! The staff was friendly and, although they tried to upsell insurance, they stopped once I mentioned we already had full coverage. Overall, this was a great car rental experience in Germany—very satisfied!

The car had only driven 600 kilometers, very new.