The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.
Super happy with the whole experience – the staff didn’t try to push any extra insurance, the deposit was refunded quickly, and everything went really smoothly. I’ll definitely use this platform again next time.
There was a small issue. The vehicle booked through the platform was supposed to fit three 24-inch suitcases, but the actual vehicle provided did not have enough space. I had to pay extra to switch cars, which feels a bit like hidden charges. However, the service attitude was excellent.
The car was practically brand-new and drove even better than a Mercedes. Plenty of power, and the seats could be easily adjusted back and forth for a really comfortable drive.
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