AVIS CAR RENTAL REVIEWS IN GERMANY

Quite straightforward

We did a self-drive trip all across Germany, picking up a 9-seater Nissan in Munich and driving ourselves through small GP towns, Zugspitze, Neuschwanstein, Füssen, Lake Mummelsee in the Black Forest, Metzingen, Stuttgart, and finally returning the car in Frankfurt. For such a long journey, this 9-seater was rock solid – super spacious, perfect for a group with all our luggage and never felt cramped. Being a diesel, it handled German autobahns and mountain curves really smoothly and reliably.
We relied entirely on the rental platform’s arrangements and everything was straightforward: pick-up and drop-off procedures were clear and simple, no hidden charges at all, which made driving abroad really stress-free. The whole trip was an amazing experience – we got to explore all the major sights in southern Germany at our own pace, with way more freedom than public transport could offer. Next time we come back to Germany, we’ll definitely choose QEEQ for self-drive again. Highly recommend a 9-seater MPV for friends traveling together in Germany!

We did a full Germany road trip this time, picking up a 9-seater Nissan van in Munich and driving all the way through the GP villages, Zugspitze, Neuschwanstein Castle, Füssen, Lake Mummelsee in the Black Forest, Metzingen, Stuttgart, and finally dropping the car off in Frankfurt. For such a long journey, this 9-seater was rock solid—super stable, really spacious, and even with a full group plus all our luggage, we never felt cramped. Being a diesel, it handled the German autobahn and mountain curves with smooth, reliable power. Everything was arranged through the rental platform: pickup and return were straightforward, the process was clear, and there were no hidden fees at all, which made driving in a foreign country feel really stress-free. The whole trip felt perfect—exploring all the famous spots in Southern Germany at our own pace was incredibly easy and flexible, so much more freedom than relying on public transport. Next time we come back to Germany, we’ll definitely choose QEEQ for self-driving again. Highly recommend a 9-seater MPV if you’re traveling with a group!

Pretty good overall.

Super happy with the whole experience – the staff didn’t try to push any extra insurance, the deposit was refunded quickly, and everything went really smoothly. I’ll definitely use this platform again next time.

There was a small issue. The vehicle booked through the platform was supposed to fit three 24-inch suitcases, but the actual vehicle provided did not have enough space. I had to pay extra to switch cars, which feels a bit like hidden charges. However, the service attitude was excellent.

Convenient and easy to find.

Very satisfied, the service is consistently excellent.

The staff on-site had a very good attitude.

Staff were super friendly, explained everything really clearly, and got things done fast.

This was my first time renting a car in Munich for a road trip, drove about 2,000 km in total. The Avis counter was really easy to find and the staff were super friendly. I paid to upgrade the car and got an almost brand‑new black Mercedes CLA, which felt rock solid on the highway and stayed with us for nearly ten days. One thing worth highlighting: QEEQ’s pickup instructions were very clear and convenient, all the info they provided was spot on. Another big plus was the insurance claim process. Before the trip I bought the super extra coverage (including tires and glass), and we actually had a minor incident where the front windshield cracked. After I got home and followed the procedure, the claim was approved and paid out within four working days. Overall, the whole experience was excellent!

Very satisfied

Pretty convenient overall.

Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.

Satisfied, there were timely reminders and guidance.

The car was practically brand-new and drove even better than a Mercedes. Plenty of power, and the seats could be easily adjusted back and forth for a really comfortable drive.

Really great overall.

Satisfied

Overall their service was pretty good and everything was handled quickly and smoothly. But I wasn’t happy that the model I actually wanted to rent wasn’t available and they just gave me a different one. The other thing is the paint in the trunk area was way too thin—just putting my suitcase in and out a couple of times scratched it up, and I ended up paying a lot for repairs. That part really disappointed me.