additional charges were outrages! i was late for the pick up cause of canceled flight, delayed train ride etc. So first i was convinced it was their after working hours so i will be charged! then they have had some nicer cars where i can pick for an upgrade where i was charged 30% then realized they dont even have my prefred calls and would have to give me one of the upgrades anyway. then i was told they will wvae the addtional after hours service charge however what i see in my invoice is addtional charges and plus taxes on those charges... finally i pay more then the rental value that i paid to QeeQ to addtional service cahrges to rent the car! what is a service fee if your job is to supply a rental car? i will never ever pick a car from either Hertz or Thrifty!
“I am waiting to get resolve an ongoing issue. I am debating whether I will use easy car again!?”
About Thrifty:4.7/10
I was completely dissatisfied with thirfty at Munich airport. Both the counter attendant and the manager I asked to speak to were disrespectful, poor and told lies. They attempted to make it my problem, when clearly they were trying to rip me off.
So I booked a mid size convertible only for them to try to give me a Nissan. When I swiped them the paperwork that it says Ford Focus Cabrio or similar I explained a non-Cabrio is not similar. So they spoke to the manager and came back with the only Cabrio keys they had. A Benz. I was satisfied to say the least.
Tried to sell loads extras, declined. On return filled car with fuel by airport so full. Only to be charged €113.90 with fuel charges, awaiting response from hertz
They didn't provide any German cars. When I asked why I couldn't get a BMW or Audi, the staff said it was because I was going to the Czech Republic, where security is relatively poor. But before asking about my travel plans, I already saw he had prepared the keys for a Ford. This means they never intended to lend out German cars in the first place! I wasn't very satisfied with this.
However, the Ford Mondeo I used was quite good. It had a lot of space and was very comfortable, which is definitely better than Mercedes or BMW in the same class.
I apologize for the late review! Picking up the car at the airport was very smooth, and the car was quite new. It performed well during use, and the fuel consumption was very low! The whole trip was very comfortable. I rented a Golf, and it easily accommodated three people and three large pieces of luggage!
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