Europcar, Frankfurt Airport 24h Open T1 Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Volkswagen Polo
Economy
US$ 127/day
Rent a car
- Collision Damage Waiver & TP

Europcar - Frankfurt Airport 24h Open T1 Information, Car Rental Instructions & Policies

Address

AIRPORT CITY MALL, BEREICH A, AA,AZ,DE,HF,LH,SK,UA,AC,OS, 60549, FRANKFURT AM MAIN, GERMANY

Telephone

+4969697970

Pick-up Instructions

The Europcar - Frankfurt Airport 24h Open T1 car rental location is in terminal

You can walk to the counter of Europcar - Frankfurt Airport 24h Open T1 car rental.

The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.

Drop-off Instructions

Please return to the Europcar car park at Frankfurt airport. Address：Europcar rental return, 60549 Frankfurt am Main, Germany Google map link: https://maps.app.goo.gl/ceAeMeHRUH5b7JDp7 Please look for Car Rental Return signs on the road.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

Non-local licenses from countries that are part of the International Driving Permit Agreement must be accompanied by an International Driving Permit. Renters with licences from countries that are not part of the International Driving Permit Agreement sho

For local renters, you need to bring:

Full driver's license issued in Germany

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Czech Republic Denmark Finland France Netherlands Liechtenstein Luxembourg Show More Austria Belgium Czech Republic Denmark Finland France Netherlands Liechtenstein Luxembourg Norway Portugal Slovenia Spain Sweden Switzerland Italy	EUR 7.5 per day

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Volkswagen Sharan Ford Galaxy	Croatia Hungary Ireland Poland Slovakia United Kingdom	EUR 7.5 per day

Only car category beginning with beginning with M, N, E, H, C, D, I, J, S, R and FVAR/FVMR are permitted to cross border.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Frankfurt Airport

58.4 mi from Frankfurt Hahn Airport

Railway Stations

5.8 mi from Frankfurt Central Station

Hotels

5.8 mi from Le Méridien Frankfurt

6 mi from Living Hotel Frankfurt by Derag

6.8 mi from Turm Hotel

Other Landmarks

6.2 mi from Commerzbank Tower

6.7 mi from Eschenheim Tower

9 mi from Trickfilmland

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: 50.0507 8.5687

Location Images

Europcar-Frankfurt Airport 24h Open T1-7829-store

The Rental Desk

Europcar-Frankfurt Airport 24h Open T1-7829-telegraph

The Sign

The Rental Desk

Guest Reviews

Total points： 7.9 / 10 Good

Vehicle condition: 0.4
Vehicle cleanliness: 0.3
Spaciousness: 0.3
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Jemmy Surya
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too. They said its up to europcar germany (we rent in germany and drop off in switzerland. We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.
Read More >
W.S.
Frankfurt
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Everything smooth
Read More >
A.Qadar
Frankfurt
7.3 /10 Good
Reviewed: Sunday, September 21, 2025
They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .
Read More >
R.Vasiliauskas
Frankfurt
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good
Read More >
V.Chikkannan
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
They gave us a f-PACE .. so it exceeded our expectation
Read More >
Andreas
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Almost new car with only 3.000 km. No problems at all.
Read More >
Frank Milton
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Hilary Addison
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Joanne Spencer
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall, pretty good. I booked a Touran, but got a Mercedes Viano, a 9-seater van, which was too big. After discussing with the counter staff, they changed it to a Passat wagon. Overall, I'm satisfied.
Read More >
Quintina Armstrong
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The company is pretty good; the car models are relatively new. The car I got had only run a little over 10,000 km and was in great condition.
Read More >
Miranda III.
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very professional, and the accident-handling process is simple!
Read More >
Debby Dierser
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Multiple counters, no need to queue, and smooth communication.
Read More >
Jeffrey Carnegie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very reliable
Read More >
Ron Saul
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Harley Marcellus
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great service, detailed explanation.
Read More >
Ferdinand Bart
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great and convenient.
Read More >
Mirabelle Ingersoll
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Frankfurt Airport has clear signage, making it easy to find the car rental shops, as all rental companies are together. Picking up the car is very convenient. Following QEEQ's instructions, I showed the staff the translation, driver's license, and order, and the process was done very quickly. I booked a BMW 5 series but got a Mercedes E-class wagon. The car was in excellent condition, with only 20,000 kilometers—pretty much a new car.
Read More >
Jack Yeates
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Picking up and dropping off the car were both within the terminal, which was quite convenient. All I needed to provide was a translated driver's license, saving on notarization costs. Overall, I am fairly satisfied!
Read More >
Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
I rented the car at Frankfurt Airport. The rental station was large and well-organized, with all the major companies together. Car rentals are very developed here.
Read More >
Brook Horace
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.
Read More >
Giles Geoffrey
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.
Read More >
Yedda Murray
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Carl Hobbes
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Corey
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The Europcar branch at Frankfurt airport is excellent.
Read More >
Sabina Michael
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
Read More >
Kim Bennett
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!
Read More >
Bertha Masefield
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Gwendolyn Elinor
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Dana Frank
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee
Read More >
Marlon Gosse
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Convenient, got the vehicle smoothly
Read More >
Darlene Leopold
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Winni Law
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Andy Carmen
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The company is good, highly recommend.
Read More >
Earl David
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The rental company is right outside the airport. I upgraded to a B200 for a few extra Euros per day, and it was very comfortable to drive.
Read More >
Truda Jones
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Bert Holt
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.
Read More >
Deborah Joshua
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Easy and convenient pickup, very good
Read More >
Rosalind Black
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Convenient
Read More >
Violet Haggai
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fast and good service
Read More >
Polly Spenser
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Lauren Fred
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Ron Saul
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Service attitude is acceptable.
Read More >
Kimberley Howell(s)
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Hyman Wilde
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.
Read More >
Jane Pullan
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Ken Raman
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Asa Peg
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
No queues
Read More >
George Anthony
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.
Read More >
Lennon Jimmy
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pickup and drop-off with the rental company is very convenient, hardly any waiting in line. The car is relatively new and in good condition. Satisfied with the service!
Read More >
Paul Jerome
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
I went there early in the morning and got the car after waiting for two groups.
Read More >
Alberta Job
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It didn't take long to queue up.
Read More >
Kent Stephens
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Quick order processing, simple procedures
Read More >
Dolores Samuel
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Stephanie Smedley
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
There was no queue because I arrived early in the morning.
Read More >
Gene Albert
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Augustine Windsor
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Winifred Raglan
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.
Read More >
Lilith Maria
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The service from the major rental company was very good. They proactively upgraded us to a larger vehicle when they learned we had a lot of luggage.
Read More >
Ingemar Katrine
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Average, they promoted insurance and the car provided was different from the one booked each time.
Read More >
Annabelle Robeson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The entire process went smoothly without any issues, and I received a brand new car. Remember to clean both the interior and exterior at the self-service car wash when returning the vehicle. Buying a €5 wash token from the machine is sufficient; don't buy extra since it’s non-refundable. Extra tokens can only be taken back home as souvenirs.
Read More >
Winni Law
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Ivan Keppel
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Elton Croft
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Sherry Electra
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car was very clean and easy to drive.
Read More >
Randolph Titus
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It's okay.
Read More >
Kent Stephens
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Lance Eipstein
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Good
Read More >
Liz Louise
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Angela Perkin
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Bella Hamilton
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Eugene Priestley
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Dave Will
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Zero Bulwer
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The service from Europcar was quite satisfactory!
Read More >
Harley Marcellus
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Lindsay Smollett
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Smooth car pickup in Frankfurt and return in Rome
Read More >
Peter Wallace
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Zona Sheridan
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.
Read More >
Sebastian Acheson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The service from QEEQ is top-notch. However, the Frankfurt branch was somewhat disappointing.
Read More >
Marina Pitman
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Olivia Jeremiah
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, they answer all questions.
Read More >
Fay Snow
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Don Emmie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great service attitude, good value for money
Read More >
Hilary Rusk
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Penny Senior
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Quintion Noel
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, got an upgrade to an E-class.
Read More >
Aurora Rhodes
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.
Read More >
Lynn Partridge
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
This is my second time renting from this company this year. Picking up and returning the car was quick and easy.
Read More >
Jack Roy
Frankfurt
4 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Sara Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The company is good.
Read More >
Blake Morton
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Will Harper
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Fast car delivery, but lacked some reminders.
Read More >
Lewis Bartholomew
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Very good
Read More >
Adelaide Rockefeller
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied and efficient
Read More >
Lester Melville
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
Belle Lynch
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Quick service, short waiting times
Read More >
Rodney Elsie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
Read More >
Eunice Hodge
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Ichita Komori
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.
Read More >
Don Emmie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good.
Read More >
Benson Beaufort
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied
Read More >
Cara Garden
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
Levi Tyler
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Extremely satisfied!
Read More >
Selena Katharine
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Agatha MacDonald
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service, the guy who helped with the pickup was very friendly.
Read More >
Frances Browning
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Bonnie Albert
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Everything was fine except having to wait until the scheduled pick-up time, which was only about ten minutes early.
Read More >
Ian Zacharias
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall good. However, there were a lot of people at one point, and only two counters were open, so the wait time to pick up the car was a bit long. Apart from that, since it wasn't my first time, finding and collecting the car went smoothly.
Read More >
Spencer Toland
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied!
Read More >
Betty Roosevelt
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good.
Read More >
Max Adam
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Lilith Maria
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
King Ford
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good
Read More >
Zoe Charles
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
When we arrived at the store, we were informed that the pre-booked Passat station wagon was unavailable. They suggested switching to an Audi, but that was also unavailable. Ultimately, we were given a Mercedes E200D station wagon. Since we specifically chose the Passat for its large trunk space to accommodate our four suitcases, this change was unexpected. The staff explained that the Mercedes would also be sufficient for five people and four suitcases. With no other option, we asked about the additional upgrade costs, signed the contract, and received a detailed breakdown of charges. This included the amount we paid in full beforehand in our home country, the upgrade cost, service fees, and cross-border charges. The total upgrade and associated fees over two days came to 322 euros, plus a 300-euro deposit via credit card pre-authorization. Following the instructions, we went to the parking garage to pick up the car, which had a mileage of 15,000 kilometers. During pickup, we noticed visible scratches on three of the wheels and took photos. Over the trip, we traveled 3,700 kilometers, and upon returning the car, the staff inspected the wheels. I explained the pre-existing scratches and offered to show the photos, but the staff member said they were already aware and confirmed there was no issue. A few days after returning, the 300-euro pre-authorization was canceled. I was surprised by how quickly it was processed—could they handle traffic violations that fast? Either way, it worked out well for me. Overall, this car rental experience went very smoothly.
Read More >
Steward Jenkin(s)
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
No queues for car pickup, and the return process is convenient.
Read More >
Shirley James
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
Nydia Huntington
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall it's acceptable, but the originally booked SUV model was not available. The rental company couldn’t respond quickly—either I had to pay extra or wait for a long time.
Read More >
Valentine Johnston(e)
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
Jill Morrison
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The car pickup systems at the two Frankfurt airports are not interconnected, which is not a great experience.
Read More >
Jerry Lucas
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Upgraded to a cooler model, very impressive.
Read More >
Jason Burne-Jones
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfactory
Read More >
Dale Clapham
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfactory
Read More >
Wordsworth Alcott
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff I met when picking up the car at Frankfurt Airport Terminal 1 were friendly and easy to communicate with. When returning the car, there wasn’t much interaction. Overall, I’m satisfied.
Read More >
Setlla Wilcox
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good.
Read More >
Stan Saroyan
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It's okay.
Read More >
Xaviera Swift
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It's okay.
Read More >
Eartha Malthus
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The overall service was excellent, much better than some small rental companies. The whole process was straightforward with no unnecessary chatter and no insurance upsell. They even silently upgraded the car from a compact vehicle to a Volvo S90.
Read More >
Boyd Bruce
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Patient and attentive.
Read More >
Nelly Johnny
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Arrived half an hour early but was informed there were no cars; offered an upgrade to an A6 but not for free. Waited half an hour and got a CLA instead. No attempts to sell insurance, no vehicle inspection during pickup, and no check during return. Very convenient.
Read More >
Hulda Hutt
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Read More >
Bing Smith
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
Read More >
Chad Kipling
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Barton Hart
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall, it's pretty good.
Read More >
Rory Kit
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent experience.
Read More >
Jacob Jennings
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good.
Read More >
Humphrey Birrell
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service
Read More >
Tom Cotton
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Warner Sassoon
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Nydia Huntington
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The pickup location was easy to find and picking up the car was convenient. I booked a Citroën but was provided a Mercedes-Benz C180 Estate. While the car was slightly small for three large suitcases, its condition was great and the driving experience was excellent.
Read More >
Eugene Priestley
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall, it was pretty good. Although there was a mileage limit, it was sufficient for me.
Read More >
Bradley Jefferson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
Read More >
Elaine Burns
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Tiffany Emma
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
Read More >
Susie Hudson
Frankfurt
6 /10 Average
Reviewed: Sunday, September 21, 2025
Read More >
Magee Cooper
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Satisfied. Drove approximately 100 kilometers after picking up the car, and the oil light turned on. Paid for the oil refill out of pocket.
Read More >
Isaac Wallis
Frankfurt
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Not satisfied, not even a minute earlier allowed.
Read More >
Anonymous
Frankfurt
2 /10 Poor
Reviewed: Sunday, September 21, 2025
Worst experience with car rental. Have rented many vehicles in the past and this was terrible .
Read More >
Betsy Butler
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent, I would rate it 10 out of 10.
Read More >
Morton Joule
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Extremely satisfied.
Read More >
Elizabeth Longfellow
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car rental experience at Terminal 1 of Frankfurt Airport was very pleasant. The store location was clearly marked, situated on the basement level of the terminal, making it easy to find. The staff were friendly and ensured the paperwork was processed quickly and efficiently. The car pickup process was smooth, the vehicle was clean and performed well. Notably, the instructions for both pickup and drop-off were clear, saving a lot of time.

The entire rental process was seamless, from booking to pickup and finally drop-off, with every step well-organized. The vehicle interior was clean, the seats comfortable, and the driving experience excellent. Additionally, the extra services provided by the store, such as GPS and child seats, were very practical, adding convenience to the trip.

Overall, the car rental experience was not only efficient but also highly enjoyable. Whether it's a first-time rental or a repeated one, the service here is always satisfying. Highly recommended for anyone needing a rental car.
Read More >
Lewis Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
A very good experience.
Read More >
Henry Reed
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
Read More >
Vic Tobias
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car's trunk is spacious enough to accommodate three 26-inch large suitcases and three 20-inch small suitcases.
Read More >
Gemma Shaw
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
There was an upsell for full insurance, but the so-called full insurance from QEEQ is not actual full insurance. It is a combination of partial car insurance and domestic insurance. For example, you might have to pay around 1200 EUR for a 1-inch scratch repair upfront, and then claim reimbursement through domestic insurance, which is very inconvenient.
Read More >
Reginald Thoreau
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
No upselling services and short waiting time.
Read More >
Carr Marshall
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, the staff were friendly and enthusiastic.
Read More >
Todd Southey
Frankfurt
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, the staff is warm and friendly.
Read More >