Very satisfied.

Overall, it's pretty good.

The service from the major rental company was very good. They proactively upgraded us to a larger vehicle when they learned we had a lot of luggage.

No queues

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.