Overall good. However, there were a lot of people at one point, and only two counters were open, so the wait time to pick up the car was a bit long. Apart from that, since it wasn't my first time, finding and collecting the car went smoothly.

It's okay.

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.