A very good experience.

The car rental experience at Terminal 1 of Frankfurt Airport was very pleasant. The store location was clearly marked, situated on the basement level of the terminal, making it easy to find. The staff were friendly and ensured the paperwork was processed quickly and efficiently. The car pickup process was smooth, the vehicle was clean and performed well. Notably, the instructions for both pickup and drop-off were clear, saving a lot of time.

The entire rental process was seamless, from booking to pickup and finally drop-off, with every step well-organized. The vehicle interior was clean, the seats comfortable, and the driving experience excellent. Additionally, the extra services provided by the store, such as GPS and child seats, were very practical, adding convenience to the trip.

Overall, the car rental experience was not only efficient but also highly enjoyable. Whether it's a first-time rental or a repeated one, the service here is always satisfying. Highly recommended for anyone needing a rental car.

Not satisfied, not even a minute earlier allowed.

Satisfied. Drove approximately 100 kilometers after picking up the car, and the oil light turned on. Paid for the oil refill out of pocket.

Overall, the service was acceptable. However, I was told at pickup that I would have to wait an hour and a half for the model listed in my reservation. If I wanted the car immediately, I would need to upgrade to a more expensive model. In the end, I had no choice but to upgrade.