It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!
Extremely satisfied! It was my first time renting a car abroad, and the overall experience was fantastic. The service was attentive, the process simple, and the car was in excellent condition. The store even upgraded the vehicle model!
Excellent service! The staff member was incredibly kind and had a great attitude. She spoke English fluently throughout the entire process and was very polite while guiding us. Additionally, she didn't charge me for the highway sticker.
The car rental company is pretty good and efficient. Both QEEQ and Alamo provided excellent service. However, the car we received for this trip had issues. The Renault Clio's radio suddenly turned its volume to the maximum while driving on the highway, which was incredibly loud and dangerous, and we couldn't adjust it. After several minutes, the issue disappeared when we slowed down, but we didn't dare to use the car's system for the rest of the journey.
Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves.
The service was excellent. The originally booked BMW 5 Series broke down, and they initially offered me a BMW 3 Series. After I expressed my dissatisfaction, they upgraded me to a Lexus RX450 SUV with only 1,880 kilometers driven.
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