ZURICH CAR RENTAL REVIEWS

Good service, very smooth experience.

Excellent

I booked a Q3, and even though they had a Q3 available, they insisted on giving me an old and worn-out Hyundai, claiming it's equivalent. After seeing the car, I found it unacceptable and went back to confront them. They seemed to know they were in the wrong and handed over the Q3 key without any argument. Really poor service—won't be using this company again.

The rental company charged arbitrary fees, added an upsell fee, but the actual car model remained unchanged.

The car was very new, even better than expected.

Very satisfied

Very satisfied.

Not bad, you need to pay a 750 Swiss Franc deposit when renting the car.

Satisfied, the car is relatively new with only 28,000 kilometers on it. The condition of the car is good, and it's easy to drive.

Satisfied

Very satisfied.

Excellent service!

Very satisfied, both pickup and dropoff were very smooth.

Overall, it's okay and satisfactory.

Satisfied

The staff are professional and efficient.

Very satisfied.

Satisfied.

The overall service was poor. The reception staff had a bad attitude and did not explain things clearly. Despite having already purchased the supplementary insurance, the rental staff still forcibly tried to sell additional insurance, which was firmly declined. If the company cannot urgently improve the quality of its personnel, I suggest closing this branch. I travel abroad every year and often rent cars, but this was a bad experience. The service attitude of the ALAMO Zurich rental staff was extremely poor and impatient. They also insisted on pushing additional insurance (even though I had already purchased it when booking). The professionalism of the staff at this branch needs urgent improvement. If this reflects the general quality of staff here, I suggest shutting it down.

Average service, entered the information on the tablet myself.