【Real Experience Renting a Car at Zurich Airport | Lazy Version Summary】
✅ Pros:
1⃣ Super Convenient Location: The pickup point is directly opposite the airport arrival hall, a 5-minute walk with clear signs.
2⃣ High Service Efficiency: Staff are fluent in English, and the process is completed within 10 minutes, keys handed over directly.
3⃣ Reliable Vehicle Condition: Received a car less than 2 years old, full fuel, clean interior, Swiss car rental quality is trustworthy.
⚠ Notes:
▪ Price Excludes Tax: On-site payment may be about 50% higher than the booking price (e.g., website shows 100 CHF, actual payment around 150).
▪ Be Cautious About Model Upgrades: Avoid being tempted by 'free upgrades' unless necessary, as they might come with hidden tax and insurance costs.
▪ Two Options for Insurance:
→ Hassle-free: Choose full coverage from the rental company (about 30 CHF extra per day, no need for inspection at drop-off).
→ Cost-saving: Buy third-party insurance in advance (remember to take videos of the entire car during pickup, especially wheels and windows).
When we arrived, they didn’t allow us to pick up the car. After waiting for an hour, they informed us that the reserved car model was unavailable. We then waited another hour and were given a car much smaller than the one we booked, which couldn't even fit three 24-inch suitcases. The car itself was also in poor condition and at least a few hundred dollars cheaper than what we had paid for. The experience was extremely disappointing.
“Gutes und breites Angebot, keine Möglichkeit zur Mietverlängerung.”
About Alamo:10.0/10
Alles ist reibungslos verlaufen
About QEEQ:8.0/10
Wie bei jeder Buchung: QEEQ bietet nicht die Möglichkeit, die Mietdauer selbst zu verlängern. Im Falle einer Verlängerung muss man den Autovermieter direkt kontaktieren. Dies kann unter Umständen mühsam sein, da die Vorgehensweise bei jedem Autovermieter unterschiedlich ist.
After the car accident, both the car rental platform and the rental company shirked responsibility. I had no choice but to passively accept and bear the additional costs during the rental period. Both parties provided completely contradictory feedback, which is unacceptable. It has been two months, and the issue still hasn't been resolved.
When I picked up my car, they gave me a BMW 320 station wagon, which is smaller than the Passat wagon I originally booked. The trunk couldn't fit three pieces of luggage as advertised for the Passat, which forced me to upgrade the vehicle. During the upgrade, the staff told me it would only cost an additional 20 CHF per day with the insurance fee unchanged. However, the actual charge was 25 CHF per day plus nearly 100 CHF in taxes (which the staff never mentioned). After emailing them, they blamed me and claimed they had informed me of everything. But when I returned the car and confronted the staff with the order, they lied again, saying it was 20 CHF per day plus 25 CHF in taxes, even though the order clearly stated 25 CHF per day and nearly 100 CHF in taxes. Simply outrageous!
The overall service was poor. The reception staff had a bad attitude and did not explain things clearly. Despite having already purchased the supplementary insurance, the rental staff still forcibly tried to sell additional insurance, which was firmly declined. If the company cannot urgently improve the quality of its personnel, I suggest closing this branch. I travel abroad every year and often rent cars, but this was a bad experience. The service attitude of the ALAMO Zurich rental staff was extremely poor and impatient. They also insisted on pushing additional insurance (even though I had already purchased it when booking). The professionalism of the staff at this branch needs urgent improvement. If this reflects the general quality of staff here, I suggest shutting it down.
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