FLORENCE CAR RENTAL REVIEWS

Super convenient and pretty efficient overall.

Overall pretty happy with the rental. The only downside is that the pickup location is a bit far from Florence. Some drivers in Tuscany go really fast, so you really need to stay alert and keep your distance.

Everything was excellent.

We booked a Kuga but they upgraded us to a BMW 218d. The car was new and drove really well, but since it’s not an SUV the chassis is lower, and we ended up with a minor scratch on the rear which caused some trouble. I didn’t see any Kugas in the garage at the branch, so they probably just assign a similar car based on how many people are in your group.
What really annoyed me was how slow they were in handling the accident. After returning the car I never received the invoice email from the branch and had to keep chasing QEEQ several times before I finally got it.

I’d seen so many horror stories about renting cars in Italy on Xiaohongshu that I was really nervous, but I still took a chance on this local company—and it ended up being a great experience in every way.

Super satisfied!

They ended up giving me a BYD.

Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.

Staff were super friendly, didn’t push any extra insurance on us, and got all the paperwork done really quickly.

They did try to upsell insurance, but for peace of mind I took the €20/day collision coverage and it was fine. They even upgraded me for free to an Audi A3 wagon, which I was really happy with. The car was very new and in great condition. The pickup lot is a short walk from the main office, but the directions from the rental company were very clear and the staff were friendly and helpful.

Really smooth overall, no complaints at all.

Great service and the car was in excellent condition.

The rental office isn’t in the same spot as the pickup location, but everything was handled really efficiently.

The line was really long and the service was just so‑so. They all use the same spiel about giving you a “free upgrade”, then hit you with full insurance at €69 a day. The car itself was in decent condition though.

Everything was great, the whole process went really smoothly.

Pretty good overall.

The rental company staff were really friendly and the car was super comfortable to drive. Returning it was easy too.

Great service and no pushy upselling.

Pretty good overall.