FLORENCE CAR RENTAL REVIEWS

Service was decent overall, but the VW T-Cross I originally booked got swapped for a Fiat 600. That car felt really light and floaty to drive, which I didn’t love, but everything else was fine.

The whole pick-up and drop-off process was super smooth, I’d definitely book with them again next time.

They gave us a really new car with only about 8,000 km on it, no upselling at all, and the return process was super quick.

Pretty good overall.

I’d seen so many horror stories about renting cars in Italy on Xiaohongshu that I was really nervous, but I still took a chance on this local company—and it ended up being a great experience in every way.

Super satisfied!

They even wrote everything out for us on a sheet of paper, going through each point like insurance coverage, fuel type, return time, and how much free delay was allowed. Our English isn’t great, but the way they explained it was really clear and easy to understand.

Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.

Staff were super friendly, didn’t push any extra insurance on us, and got all the paperwork done really quickly.

They did try to upsell insurance, but for peace of mind I took the €20/day collision coverage and it was fine. They even upgraded me for free to an Audi A3 wagon, which I was really happy with. The car was very new and in great condition. The pickup lot is a short walk from the main office, but the directions from the rental company were very clear and the staff were friendly and helpful.

No waiting in line, super quick process, and no hard sell on insurance.

The rental process was super quick and professional. They handled everything in English the whole time. As long as you’ve got your driver’s license, the little paper permit, and a physical credit card ready, you’ll be done in no time—and the car I got was pretty new too.

The line was really long and the service was just so‑so. They all use the same spiel about giving you a “free upgrade”, then hit you with full insurance at €69 a day. The car itself was in decent condition though.

Everything was great, the whole process went really smoothly.

Pretty good overall.

The staff at the shop were really friendly and welcoming.

They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…

Really friendly staff, super efficient, and the car was practically brand new.

Really friendly staff and super fast pick-up. They just asked if I already had insurance and didn’t try to hard-sell their own. I’d originally booked a VW T-Roc, but they first gave me an EV. I wasn’t happy with that, asked for a petrol car instead, and they immediately switched it to a Volvo XC60 that was basically brand new. Drove really comfortably. We returned the car after 10 pm; the desk told us they have staff there until 11 pm, and if no one’s around you can just drop the key in the box by their office door. Drop-off was smooth and hassle-free.