It's alright, the staff has a good attitude. There are some routine sales pitches, but that's understandable. They mentioned providing an Audi A6 wagon but gave us a Ford Kuga instead, which is quite different. However, since places in Italy are small and compact cars are easier to park, it's acceptable.
The process of picking up and returning the car was very smooth. Returning the car was almost instant. I received the return inspection report just as I was stepping onto the train station escalator. Europcar is trustworthy.
Not bad overall. The car had a lot of scratches, so be sure to take photos for evidence, or better yet, record a video of the entire car! When returning the car, if you didn’t purchase full insurance directly from Avis, they will inspect the car very carefully. If the staff points out damage and you don't have evidence, it can easily lead to disputes.
Overall, AVIS has relatively low efficiency. The wait time for picking up the car was long. When inquiring about how to return the key, I was instructed to use a keybox for self-service drop-off, but I was later charged a late return fee. The store's phone was unreachable. The actual car model provided was not very satisfactory, with poor handling.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Florence
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