It's alright, the staff has a good attitude. There are some routine sales pitches, but that's understandable. They mentioned providing an Audi A6 wagon but gave us a Ford Kuga instead, which is quite different. However, since places in Italy are small and compact cars are easier to park, it's acceptable.
The service attitude was great. I was a bit worried before due to many negative reviews online, but the staff was friendly and helpful throughout the process. They assisted me with various issues and even offered some travel advice. Quite nice!
Car return at Milan should have a more prominent sign, went round and round to find the drop off location.. in the end found out the drop off point is located inside a multi storey carpark.. took about almost an hour to look around for it.
This rental company seems to be a local Italian company, and their prices are cheaper compared to other rental companies. The pickup and drop-off locations are near the big companies' locations. However, the car pickup point is not at the store, and you need to take a shuttle bus which takes some time. You don't have to pick up the car with a full tank of gas or return it with one. The car inspection is also quite fast.
The staff were helpful but slow. I am very dissatisfied at the long delay to get my deposit refunded. I have not received it & the documents say it will be betwen 4 - 8 weeks.
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