The staff aggressively pushed for additional models and insurance during pickup, and unfairly charged 380 euros during return.

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

The car model was not as agreed, they charged for a hybrid car but provided a non-hybrid one.

Excellent - but they tried harder than other companies to upsell me.

Everything was going well until the drop off where they told me that the trunk cover was missing. The vehicle never had a trunk cover to begin with so now I have to deal with the company because they want to charge me €300 for a missing trunk cover that was never there.

Smooth