FLORENCE INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

It's just a bit slow, but everything else is fine.

They charged me 272 euros for tire wear within 10 minutes after I returned the car, without mentioning it earlier. They only deducted the fee after I left. Moreover, the vehicle was very small.

Everything was great except for the queue to pick up the car. The car we got was brand new, even the steering wheel was still wrapped!

Charged an additional fee on pickup that exceeded the company's prior notice.

Great service!

Overall, AVIS has relatively low efficiency. The wait time for picking up the car was long. When inquiring about how to return the key, I was instructed to use a keybox for self-service drop-off, but I was later charged a late return fee. The store's phone was unreachable. The actual car model provided was not very satisfactory, with poor handling.

The staff had a poor attitude and low efficiency. Each person takes half an hour to process.

It's okay.

Average

Overall good. The car was very new, with just over 7000 km mileage. It is rear-wheel drive, which sometimes lacked power when driving in the Tuscan countryside, especially on gravel roads or uphill dirt roads.

There were no issues with picking up or using the car. I rented it for just one day, so I didn't purchase their insurance and had a €1200 deposit held. The ridiculous part happened a day after returning the car when €98 was deducted from the deposit. I contacted customer service, and they explained it was a cleaning fee. When I returned the car, it was midday, and the staff mentioned it was the last shuttle before their break, so they rushed us off without properly inspecting the car. I then asked customer service for evidence of the car being dirty since we only rented it for a day, didn't drive through muddy areas, and absolutely didn't smoke or anything like that. It couldn't have been so dirty to warrant a €98 cleaning fee. The photos they eventually provided showed two small spots on the back seat, which made no sense because the two of us never even used the back seat. Finally, after almost two weeks of appealing to the Zuzuche (Car Rental Platform) customer service, they only refunded half of the charge. This whole experience was ridiculous. Here's a tip for everyone: make sure to inspect the car in person and do some cleaning before returning it.

The interior and exterior of the car were not clean, with many stains and water marks. The return location address was unclear, requiring significant preparation beforehand.

A bit slow and tries to upsell, but not pushy.

1. The store location was not the same as the address shown on the car rental page, but approximately 1 km away in another building without any signage. We spent half an hour looking for it while dragging suitcases and bags weighing over dozens of kilograms. 2. Avoid the Europcar Florence Airport store in Italy. Despite being a large car rental company, I booked a Mercedes E-class model but was directly handed a Mercedes C200 key when picking up the car. The staff insisted that Mercedes C and Mercedes E are similar models?! Even with the car rental platform's customer service assistance, nothing was resolved. I had no choice but to take the downgraded model. 3. Customer service took 20 days and still didn't resolve the issue. The Europcar store argued that Mercedes C and their Audi A4 are equivalent models, while the booking page showed that the Audi A4 costs slightly more than the Mercedes E. Based on this reasoning, they claimed Mercedes C and Mercedes E are equivalent models and refused to refund the price difference. What kind of logic is this? By this reasoning, they could just adjust the rental price of a Maruti Alto to match that of a Maybach and give a customer who booked a Maybach a Maruti Alto instead?

An additional insurance charge was added during pickup. Used the car for three days without any issues, but the central display screen suddenly stopped working during return, almost causing a dispute. After restarting the vehicle a few times, it started working again.

Very good

It's pretty good.

Very satisfied, highly recommend this rental company. The staff are patient, and returning the car was very convenient (though this might be because we purchased full insurance).

Overall satisfied, but it's a pity there are no smaller cars.

Not bad, QEEQ is always responsive to inquiries.