Europcar, Florence Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Florence Information, Car Rental Instructions & Policies

Address

BORGO OGNISSANTI 153/R,

Telephone

+390552381147

Pick-up Instructions

Please go to the designated rental office first to complete the pick-up formalities. Once the paperwork is completed, please follow the instructions provided by the staff to proceed to the Santa Maria Novella Railway Station car park to collect your vehicle. Please note that the actual pick-up location may differ from the rental office. We recommend allowing sufficient time to complete the entire pick-up process.

Drop-off Instructions

Please return the car to the train station parking,piazza della stazione 58 firenze, sector b level -4. Google map link: https://maps.app.goo.gl/psR151jNv3qAP6GA8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:30	08:00 -18:00	08:00 -18:00	08:00 -18:00	08:00 -18:00	08:00 -18:00	08:00 -18:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	EUR 500	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

UnionPay is not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master, JCB, AMEX

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Austria Belgium Denmark Finland France Germany Ireland Norway Netherlands Show More Austria Belgium Denmark Finland France Germany Ireland Norway Netherlands Portugal Spain Sweden Switzerland United Kingdom Croatia Slovenia Hungary Czech Republic	EUR 12.2 per day

Truck rentals are permitted for cross-border travel only with the optional “Cross Border Fee Rac.(24.4EUR/Day, Max 14 Days)” When purchased (shown on the rental agreement), this allows driving in Croatia, Slovenia, Hungary, and the Czech Republic. Unauthorized cross-border use may result in a EUR 500 penalty. The transfert by ferry to Sicily and Sardinia is allowed with the car.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.2 mi from Florence International Airport

Railway Stations

0.3 mi from Santa Maria Novella Train Station

1.7 mi from Campo Di Marte Station

3.4 mi from Firenze Castello

Hotels

0.3 mi from Trebbio - Modern 2 bedroom, close to train station

0.3 mi from Residenza Vespucci

0.4 mi from Tintoretto - Cozy duplex, centrally located

Other Landmarks

0.6 mi from Ponte Vecchio

0.7 mi from Piazza Della Signoria

1.3 mi from Piazzale Michelangelo

CHECK RATES

Map view of Europcar Store Location

coordinates: 43.7739 11.2432

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 0.7
Vehicle cleanliness: 0.7
Spaciousness: 0.5
Counter staff: 0.6
Pick-up location: 0.6
Drop-off location: 0.5
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

P.Shevlin
Florence
9 /10 Excellent
Reviewed: Thursday, June 13, 2019
I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!
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L.Bach
Florence
8.3 /10 Very good
Reviewed: Saturday, September 21, 2019
Staff was great at pick-up. We had two car and there were a few people waiting in line but it went smoothly with the paperwork. No attempt to sell us on additional insurance as we had bought full cover from Easyrentcars. Once paperwork was done, however, in Florence centre, we had to walk a little to a garage to collect the car. Unfortunately, lots of people were waiting and staffs did their best to get everyone their cars. It was a little hectic and took a while, but the staffs did their very best. We may have just been their at peak pick up time too. Just allow extra time if picking up in Florence centre.
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M.O'Reilly
Florence
8 /10 Very good
Reviewed: Wednesday, June 22, 2022
We had a very long wait to pick up our car in Florence. There was a long queue to get service.
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Parker Gladstone
Florence
10 /10 Excellent
Reviewed: Monday, April 24, 2017
Good and reliable
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Jennifer Wood
Florence
10 /10 Excellent
Reviewed: Saturday, April 29, 2017
After getting off the train, it was easy to find the rental store using Google Maps. However, the store staff mentioned that the insurance wasn't purchased from them, which took some time to sort out. Now I understand that QEEQ actually deals with car insurance. The insurance provided when renting through the QEEQ platform is actually QEEQ's, which takes business away from the store's insurance. In case of any incidents, the money held on the credit card would be claimed by QEEQ. We didn't have any issues, so I'm not sure how QEEQ's insurance will handle real claims. It's something to keep an eye on.
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Heloise Esther
Florence
10 /10 Excellent
Reviewed: Thursday, October 11, 2018
Good attitude but there is a queue
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Kelly Yale
Florence
2 /10 Poor
Reviewed: Monday, June 18, 2018
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Jeffrey Carnegie
Florence
8 /10 Very good
Reviewed: Monday, July 1, 2024
It's okay.
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Katherine Alick
Florence
10 /10 Excellent
Reviewed: Thursday, July 4, 2024
Satisfied
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Gustave Gold
Florence
10 /10 Excellent
Reviewed: Tuesday, July 23, 2024
Extremely satisfied
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Hale Benson
Florence
8 /10 Very good
Reviewed: Saturday, July 20, 2024
Fairly satisfied
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Daniel Alfred
Florence
4 /10 Average
Reviewed: Friday, July 26, 2024
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Boris Robert
Florence
10 /10 Excellent
Reviewed: Thursday, August 29, 2024
Satisfied
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Roderick Crofts
Florence
6 /10 Average
Reviewed: Tuesday, September 24, 2024
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Audrey Turner
Florence
6 /10 Average
Reviewed: Friday, October 4, 2024
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Xavier Wright
Florence
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
The service was pretty good, except they tried to upsell insurance. But I declined since I had already purchased full coverage in advance.
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Brian Clara
Florence
10 /10 Excellent
Reviewed: Monday, October 7, 2024
Overall, it feels pretty good.
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Dorothy Hansom
Florence
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
Very satisfied
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Jennifer Sapir
Florence
10 /10 Excellent
Reviewed: Sunday, October 6, 2024
Very satisfied.
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Regina Green
Florence
10 /10 Excellent
Reviewed: Sunday, December 15, 2024
Got a Romeo, the car was in excellent condition and very new.
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Renata Tate
Florence
10 /10 Excellent
Reviewed: Saturday, February 8, 2025
You can pick up and drop off the car early without any fees. The car is in great condition, and existing scratch records were already noted during the pickup. The entire drop-off process is self-service, very reliable. I have rented from Europcar several times before and highly recommend them.
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Olivia Jeremiah
Florence
10 /10 Excellent
Reviewed: Thursday, April 24, 2025
Very satisfied
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Alvin Dolly
Florence
10 /10 Excellent
Reviewed: Sunday, April 27, 2025
Very satisfied
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Stacey
Florence
10 /10 Excellent
Reviewed: Wednesday, May 7, 2025
Pretty good overall. Both rental and return processes were smooth and seamless. It's considered a major European company.
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Gustave Hughes
Florence
10 /10 Excellent
Reviewed: Saturday, May 17, 2025
Very good and convenient.
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Xavier Sweet
Florence
10 /10 Excellent
Reviewed: Sunday, May 18, 2025
The entire process, from booking to providing the international driving permit, picking up the car, and returning it, was very smooth. Thanks to the platform!
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Rosalind Black
Florence
8 /10 Very good
Reviewed: Wednesday, May 21, 2025
I purchased full insurance at the store. The pick-up and drop-off processes were very smooth. The actual vehicle was an MG HS, but since this model wasn't one of the options, I randomly chose another. The car was relatively new.
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Brady Eugene
Florence
10 /10 Excellent
Reviewed: Sunday, June 8, 2025
Good service, very considerate.
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Carr Marshall
Florence
2 /10 Poor
Reviewed: Monday, June 16, 2025
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Howar Raleign
Florence
10 /10 Excellent
Reviewed: Wednesday, July 9, 2025
The process of picking up and returning the car was very smooth. Returning the car was almost instant. I received the return inspection report just as I was stepping onto the train station escalator. Europcar is trustworthy.
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Rita Galsworthy
Florence
6 /10 Average
Reviewed: Monday, August 4, 2025
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York Murray
Florence
4 /10 Average
Reviewed: Monday, August 11, 2025
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Lydia Scott
Florence
10 /10 Excellent
Reviewed: Wednesday, August 13, 2025
Satisfied
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Richard Wesley
Florence
10 /10 Excellent
Reviewed: Monday, September 22, 2025
I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.
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Anonymous
Florence
10 /10 Excellent
Reviewed: Thursday, May 21, 2026
Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.
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Anonymous
Florence
10 /10 Excellent
Reviewed: Monday, June 15, 2026
Pretty good overall.
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Anonymous
Florence
10 /10 Excellent
Reviewed: Thursday, June 18, 2026
They did try to upsell insurance, but for peace of mind I took the €20/day collision coverage and it was fine. They even upgraded me for free to an Audi A3 wagon, which I was really happy with. The car was very new and in great condition. The pickup lot is a short walk from the main office, but the directions from the rental company were very clear and the staff were friendly and helpful.
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Anonymous
Florence
10 /10 Excellent
Reviewed: Wednesday, June 24, 2026
Super convenient and pretty efficient overall.
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