They gave us a same-class Toyota Proace with just over 1,500 km on it, basically a brand‑new car. We also took their full insurance, which made the whole experience a lot smoother and stress‑free.
Service was really nice. When I went to pick up the car I realized the Peugeot 208 they gave me didn’t have a luggage cover. I mentioned it to the staff and they switched me to an Opel for free. The back seat and trunk were both more spacious. Just be careful driving in and out of those old European garages—they’re pretty tight.
The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.
There are a few rental companies whose names instantly make me feel at ease, and Avis is one of them. Big brands usually mean more reliable service. But this time the drop-off location info was a mess, and I couldn’t get through on the phone after trying multiple times—the branch number was basically useless. That’s why I can’t give a full 5 stars.
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