CAR RENTAL REVIEWS ON AVIS IN PARIS

It's okay.

Very good.

Satisfactory

Very nice and satisfactory.

Convenient and efficient.

Pretty good overall. We picked up the car inside the airport and asked about the insurance. They suggested buying the rental company's insurance, but we told them we had already purchased it through the platform, so they didn't push further.

The queue was very short.

I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!

They provided a Fiat hybrid car, which was quite new, but the build quality was really poor. On the highway, it felt noisy with a constant whooshing sound. Picking up the car an hour late wasn’t an issue. Although the pickup location was at Montparnasse train station, there was no line. The staff didn’t try to push extra insurance when they found out I had purchased QEEQ insurance.

The car rental process is straightforward and very convenient.

The service attitude was great and very patient. They did offer additional insurance, but it didn't feel forced. I ended up paying an extra 200 euros for insurance for the week just to be safe. However, they charged me 90 euros for being 1 hour late, which felt a bit expensive.

Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.

An international car rental company, convenient and efficient rental process!