Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.
Even before we decided whether to buy insurance, the staff were already really friendly. After we said we wanted full coverage, they were even nicer. We originally planned to just rent the car without insurance based on online advice and only buy full coverage when we got here, but the onsite full insurance turned out to be several hundred more expensive for five days than what we saw online. The upside is that all the scratches and scuffs on the car were handled quickly when we returned it, no arguments or haggling over damage fees, which was great. The car itself was in excellent condition and super easy to drive. The only thing I didn’t like is how complicated and slow their emergency assistance is. At one point we were being silly and didn’t realize the steering wheel was locked so the key wouldn’t turn. We called the roadside assistance number they provided and everything was in French. After a lot of effort we finally got to an English option, but it was just an automated system for submitting a request, and it took a full hour before anyone got back to us. On this point I really have to praise QEEQ: when we couldn’t get through to the local French support at all, QEEQ’s customer service stepped in, reached them, and gave us clear, helpful instructions on what to do.
Car was in good condition and came with a full tank. I added full insurance at the counter for €52 per day, and the staff were very patient and friendly.
We happened to get a brand-new car with less than 10,000 km on it, and the whole rental experience was excellent. The staff knew we already had our own insurance and clearly explained how to file a claim if we ever needed to. Before we drove off, the inspector noticed the gas tank was only half full even though the contract said it should be full, so he immediately updated the paperwork and noted that we’d be refunded for the half tank of gas (since the car has to be returned with a full tank). Overall, it was a fantastic rental experience and completely different from the negative reviews we’d seen beforehand.
This is my second time renting a car at Nice Airport in France. Overall, it was a good experience. The pickup and return process was convenient, and the vehicle was new. Very satisfied.
The car rental company in Nice provides excellent service and operates very professionally. The contract is proactively sent to my email. They also take the initiative to introduce the condition of the vehicle and nearby gas stations. There is no push to sell insurance.
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