NICE CAR RENTAL REVIEWS

Very satisfied

Excellent, no forced consumption.

The car pickup process was quick and convenient, and the car was in great condition.

Pretty good, the car was in excellent condition, and the pick-up and drop-off process was simple and convenient.

We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.

The return service was relatively satisfactory, but the pickup service left much to be desired. An elderly lady during the pickup process was quite impatient. She became visibly annoyed when asked about the discrepancy between the vehicle model and the name of the bank collecting the payment versus the rental company listed on the order. Additionally, the 1000 EUR deposit was not reflected in the contract, which led to further inquiries from the customer, to which she responded with irritation. She even mentioned canceling the rental without the customer's consent and sarcastically asked if this was the customer's first time renting a car. Since the pickup occurred late and the customer was already fatigued from a long journey, the poor rental experience affected the mood of the trip. Greater caution will be exercised when selecting a vehicle model and rental company in the future.

The MG3 was great, equipped with speed limit alerts and lane departure warnings! However, there's no place to put your phone, so it's best to bring a universal holder. After exiting the station, turn right out of the building for about 100 meters to reach the car rental store. Submit your documents, get the keys, and pick up the car yourself. I booked through Budget and purchased both the car rental company's basic insurance and QEEQ's full coverage. I printed the QEEQ insurance document from the domestic insurance company and submitted it at the counter. After getting the keys, the staff will point out the direction of the car and the return entrance. Take the escalator to the second floor and then switch elevators. Take photos of the car upon pickup, and when returning, it’s best to park it at the same spot. If not available, park on the same floor and within the same company. If still not available, floors 5 or 6 are also acceptable. Overall, the process is convenient and efficient!

I booked a Renault compact car, but the rental company provided a 2025 Toyota CHR EV that hasn't even been released in the domestic market yet. The car had only been driven a bit over 13,000 kilometers, practically brand new. A full tank of gas got us from Nice to Lyon via Avignon. French highways are very easy to drive on, though the toll fees are outrageously high.

Very satisfied

Good

Excellent.

Very satisfied.

Overall experience was average. The waiting time was extremely long, and the efficiency of the staff, especially for foreigners, left much to be desired. Additionally, I had booked an SUV, but they gave me a Skoda sedan instead. When I hit the highway, I realized the fuel tank was only half full, even though their policy was to return the car with a full tank. It seems like their pre-rental inspections are very disorganized. I decided not to go back to confirm because their efficiency was just too low. Renting and returning cars abroad often feels very frustrating. Everyone should be prepared to accept this.

Extremely satisfied.

No upselling, fast processing, and convenient self-service car return.

Very good, very fast.

The service attitude was good, but the staff did try to upsell insurance. Additionally, the place to complete the paperwork was different from the car pickup point. The staff repeatedly reminded me to return the car with a full tank, but the car I received was not fully fueled. Later, the rental company refused to refund the extra fuel I had added, but it was the rental platform that compensated me. I recommend everyone to take clear photos and ensure the fuel levels match at both pickup and return—don't blindly trust this rental company's full tank return policy.

Reasonable

The car model was not as expected.

The car provided was not the model I reserved. The drop-off location was hard to find, the address was unclear, and navigation struggled to locate it. There were no signs, and the drop-off address lacked clarity. It should specify which parking lot, such as P1 or P6, rather than just giving an address. I spent a long time searching and still couldn't find it. The phone went unanswered, and the service was very disappointing!