Very satisfied. Picking up the car in Nice was quick and simple. The car was in good condition, clean and well-maintained. Returning the car in Paris was straightforward, just park the car and hand over the keys at the counter. The credit card pre-authorization was canceled within a few hours—great experience.
Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.
Car was in good condition and came with a full tank. I added full insurance at the counter for €52 per day, and the staff were very patient and friendly.
This is my second time renting a car at Nice Airport in France. Overall, it was a good experience. The pickup and return process was convenient, and the vehicle was new. Very satisfied.
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