There were quite a few people picking up cars in Nice, and the model I booked was no longer available. They upgraded me, but when I got to the parking lot that car had an issue and couldn’t be used, so they immediately swapped it for another one. Everything was sorted out smoothly in the end and I’m happy overall.
Service was really nice. When I went to pick up the car I realized the Peugeot 208 they gave me didn’t have a luggage cover. I mentioned it to the staff and they switched me to an Opel for free. The back seat and trunk were both more spacious. Just be careful driving in and out of those old European garages—they’re pretty tight.
Even before we decided whether to buy insurance, the staff were already really friendly. After we said we wanted full coverage, they were even nicer. We originally planned to just rent the car without insurance based on online advice and only buy full coverage when we got here, but the onsite full insurance turned out to be several hundred more expensive for five days than what we saw online. The upside is that all the scratches and scuffs on the car were handled quickly when we returned it, no arguments or haggling over damage fees, which was great. The car itself was in excellent condition and super easy to drive. The only thing I didn’t like is how complicated and slow their emergency assistance is. At one point we were being silly and didn’t realize the steering wheel was locked so the key wouldn’t turn. We called the roadside assistance number they provided and everything was in French. After a lot of effort we finally got to an English option, but it was just an automated system for submitting a request, and it took a full hour before anyone got back to us. On this point I really have to praise QEEQ: when we couldn’t get through to the local French support at all, QEEQ’s customer service stepped in, reached them, and gave us clear, helpful instructions on what to do.
The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.
I originally booked a manual, but they gave me an automatic instead, which I was quite happy with. The downside was the pickup time: I booked for 5 p.m. in case my flight was delayed or baggage took longer, but I actually arrived two hours early and they wouldn’t let me pick up the car early unless I paid a lot extra, so I ended up waiting about an hour and a half. I know some other companies allow early pickup, so I’m not sure if this could be improved here.
I’m pretty cautious when picking up a car, so I carefully checked the exterior and uploaded photos of every scratch to QEEQ. Just to be safe, I also took a picture of the fuel gauge before returning the car because I was worried they might try to charge extra for gas.
Maybe because we’re careful ourselves, the staff didn’t pull any tricks or make things difficult when we returned the car. They processed everything on the spot and refunded the full deposit right away, which was great.
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View more >The system kept glitching and caused a lot of hassle.
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