AVIS CAR RENTAL REVIEWS IN FRANCE

I rented a car for a day to visit the lavender fields in Provence. The staff at the store provided us with a mini, which was suitable for two people, and the driving experience was quite enjoyable. The weather that day wasn't great—it was hot and sunny, and it rained heavily in the afternoon. The car almost got stuck in the mud, but the locals were very enthusiastic and helped guide us to get it out. Overall, the rental and driving experience was excellent!

Great experience

It's okay.

Very satisfied! The explanation was very clear! The rental process was simple! The car was very clean.

Excellent

Very nice and satisfactory.

Overall good, had some disputes which QEEQ is resolving.

I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!

The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.

They provided a Fiat hybrid car, which was quite new, but the build quality was really poor. On the highway, it felt noisy with a constant whooshing sound. Picking up the car an hour late wasn’t an issue. Although the pickup location was at Montparnasse train station, there was no line. The staff didn’t try to push extra insurance when they found out I had purchased QEEQ insurance.

Very satisfied

The service attitude was great and very patient. They did offer additional insurance, but it didn't feel forced. I ended up paying an extra 200 euros for insurance for the week just to be safe. However, they charged me 90 euros for being 1 hour late, which felt a bit expensive.

We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

Extremely satisfied.

No upselling, fast processing, and convenient self-service car return.

Efficient and fast.

Pickup and return were both very convenient.

Very satisfied, no hidden charges.

Very satisfied