ALAMO CAR RENTAL REVIEWS IN FRANCE

The car we originally booked was a bit small, but the rental company helped us switch to a more suitable one and the extra cost was reasonable. We’ve used this company a few times now, their service is solid and they don’t push any unwanted add‑ons. Overall, pretty good!

Had to wait a bit to pick up the car, but the staff were really professional. Even with my poor English, communication was easy.

Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.

Really happy with this rental overall. They upgraded my car to a slightly bigger Renault model I’d never seen before, it was in great condition and the whole pickup process was really quick.

Staff were really friendly and picking up the car was super smooth.

Really good overall – super convenient and I’m very happy with the service.

Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.

Car was in great condition, pickup and return were really straightforward, and the staff were very friendly and helpful.

The staff were generally diligent and responsible, but their ability to handle unexpected issues really varied. When we picked up the car, we noticed the middle row right seat belt buckle wasn’t working. For safety reasons, the first staff member said we should change cars, but a similar model wouldn’t be available for at least two hours, which would seriously disrupt our schedule. He basically had no solution. About half an hour later, after the shift changed, a more experienced staff member took over. Once he confirmed the buckle couldn’t be fixed, he suggested we put our luggage on the middle row right seat, free up the rear luggage area, and drop down the extra seat there for a passenger. That way, we didn’t have to wait for hours and our plans weren’t completely derailed, and the issue was partially resolved. He also promised a €50 refund as compensation and asked for our bank details, but that refund still hasn’t shown up.

Really warm and friendly service.

The staff at the store were super friendly and helpful.

Pretty good overall, no issues at all.

The service is efficient, and both pickup and drop-off are very convenient.

Everything was ready nice and early, and the signs in the arrivals hall clearly pointed us to the right garage to pick up the car.

No lines at all and everything went super smoothly. The guy who helped us explained everything really clearly.

The car rental company is doing great business, so vehicle availability was slightly tight. However, they still arranged a car of the same class for me, and the vehicle was in excellent condition without any issues!

Service was great and the wait time was really short.

Great service.

Really satisfied – the staff were super friendly and everything was handled quickly.

Pretty good overall, everything went smoothly with no issues.