ALAMO CAR RENTAL REVIEWS IN FRANCE

Big-name companies really give you peace of mind.

Staff were friendly and they upgraded us to a bigger car, though driving a large vehicle on those narrow French roads was a bit challenging.

Really solid service – I’ve already rented with them several times in different countries.

The car we originally booked was a bit small, but the rental company helped us switch to a more suitable one and the extra cost was reasonable. We’ve used this company a few times now, their service is solid and they don’t push any unwanted add‑ons. Overall, pretty good!

Overall pretty good, and they didn’t try to upsell any extra insurance. There was a minor hiccup though: I had booked an automatic, but when I went to pick it up they said they only had manuals left. I insisted on an automatic, so they arranged one from another location. It took a bit more time, but everything was sorted out smoothly in the end. Returning the car was very easy too, and you can do self-service returns even after office hours.

Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.

Staff were really friendly and picking up the car was super smooth.

Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.

Car was in great condition, pickup and return were really straightforward, and the staff were very friendly and helpful.

The staff were generally diligent and responsible, but their ability to handle unexpected issues really varied. When we picked up the car, we noticed the middle row right seat belt buckle wasn’t working. For safety reasons, the first staff member said we should change cars, but a similar model wouldn’t be available for at least two hours, which would seriously disrupt our schedule. He basically had no solution. About half an hour later, after the shift changed, a more experienced staff member took over. Once he confirmed the buckle couldn’t be fixed, he suggested we put our luggage on the middle row right seat, free up the rear luggage area, and drop down the extra seat there for a passenger. That way, we didn’t have to wait for hours and our plans weren’t completely derailed, and the issue was partially resolved. He also promised a €50 refund as compensation and asked for our bank details, but that refund still hasn’t shown up.

Really great car rental experience overall.

The staff member was actually pretty decent.

The staff at the store were super friendly and helpful.

The first car we got ended up with a flat on the road, and none of their cars come with spare tires, so we spent about three hours waiting for roadside assistance, going back to the branch, and swapping the vehicle. The branch didn’t have many cars available, so the lady at the counter needed some time to arrange a replacement for us. Just a heads-up: the roadside assistance and customer service staff basically don’t speak English. On the plus side, the branch doesn’t aggressively push extra insurance, and apart from the time lost changing cars, we were overall pretty satisfied.

There were plenty of staff on duty, so both picking up the car and swapping to another one were really fast and smooth.

Staff were really professional, and the wait to pick up the car wasn’t long at all.

No lines at all and everything went super smoothly. The guy who helped us explained everything really clearly.

The French guy who helped us with the rental was super friendly and really went out of his way for us.

Really great value – cheap but surprisingly good.

Really satisfied – the staff were super friendly and everything was handled quickly.