CAR RENTAL REVIEWS ON ALAMO IN MARSEILLE

The staff's English is decent, but they strictly close at 8 PM with no key drop box available, so you can't return the car after hours.

Quick and accurate.

The rental company upgraded the car model, and both pickup and drop-off were very efficient.

Very happy to have got the car I had requested. Particularly appreciated there was no up-sell.

Very good at answering questions. I did not think we would get the car we had requested but we did! The instructions on where to find the car rental was very helpful.

Due to having multiple drivers, we were informed about the young driver fee and additional charges only when returning the car. This doubled the cost and exceeded our budget.

Great! This car rental company allows online check-in in advance, so no need to wait in line.

The store was easy to find, but there were a lot of people in line upon arrival. There were over a dozen customers ahead of me, and the staff was working very slowly. The reserved model was not available, and I was given a smaller manual car that couldn’t accommodate five people. I arrived at 10:00 AM to pick up the car and had to wait until 3:00 PM, which wasted a lot of time and disrupted my plans.

When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!

It's pretty good.

The French staff provided good service.

Great service.

I always choose Almo when going to Provence; their service is excellent.

Very satisfied

I booked because the pick up was close to my hotel and I chose a Ford Focus because I drive one at home and would have found it easier to drive than another car. I was offered an 'upgrade' - a Jeep in bright metallic blue with all sorts of flap-doodles that I did not need. Luckily there was still a stick shift Renault Clio available and I opted to take that. There is always the assumption that the customer wants a 'new' car and every extra but having driven in French cities before one quickly notices that almost the only new cars are hire cars and that local drivers drive beat-up bangers and regard driving as a contact sport. I would be happier driving something that looked less conspicuous. In fact we were so anxious that we asked for the insurance 'up-sell'!

The staff were very friendly, parking was very convenient, and there was a gas station nearby. When checking the car, we informed the staff that we had refueled nearby, and they didn't even check the fuel gauge. Alamo is managed by Enterprise.

Average service

It's okay.

Satisfied. Everything is handled according to procedures, and there’s no need to wait in line due to fewer people.

Friendly staff