MARSEILLE CAR RENTAL REVIEWS

The overall service was very satisfying.

This review is specifically for Europcar, as they were the only partner we interacted with. Their service was average.

Quick and accurate.

Overall service was satisfactory.

Excellent

When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!

It's acceptable.

Satisfied

It's pretty good.

Truly the top-tier of car rental companies.

Overall, it's good.

Overall good, had some disputes which QEEQ is resolving.

Very good.

Very good

I paid for a BMW X3, but they gave me a Volvo XC60 at the store. The steering wheel was very hard to control, and as a driver with 20 years of experience, I found it exhausting to drive. The steering was completely unstable, and there were no front parking sensors. Charging BMW-level prices for this kind of car?

Very satisfied

Efficient and fast.

Satisfied. Everything is handled according to procedures, and there’s no need to wait in line due to fewer people.

The service was quite fast.

Satisfied, but they tried to upsell me another car.