LYON CAR RENTAL REVIEWS

Satisfied

excellent and speedy service at both ends...highly recommend.

easy to use.

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

Excellent

Very good, will choose them again next time.

Very satisfied.

The service was excellent! They even upgraded the vehicle! The entire process was smooth and very efficient.

Extremely satisfied.

Perfect

We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

Simple and efficient, a perfect experience.

Took a long time and they were purposefully not providing winter tyres and then upselling snow chains/socks at ridiculous rates.

We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra

Excellent pricing, communication and customer service

Extremely satisfied.

Very good.

They assigned a Fiat, which is quite spacious and decent overall. The rental process was straightforward; I thought it would be complicated, but it turned out to be simple—just go, complete a quick procedure, pay, and pick up the car. During pickup, they gave a brief explanation of the car's condition, which was fine, but as a first-time renter, a more detailed introduction would have been helpful. However, I figured things out on my own later.

Very satisfied

Excellent, the actual car model was Fiat 600.