CAR RENTAL REVIEWS ON AVIS IN LYON

The car was in good condition and generally there are no extremely unattractive models. Numerous service points and quick pickup.

Satisfied

とても親切でした。

使いやすかったです。

The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.

The staff at the store in Lyon 7th district have excellent service attitudes.

Some construction at the station made it a bit funny/strange to find the location, but otherwise it was smooth

Easy and at a good price, exactly what I was looking for

We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.

Service incroyablement mauvais, incapable de contacter la succursale et même le service à la clientèle ne pouvaient rien faire pour moi. Au pick up l’agent était hautain et a fait passer 3 personnes avant nous. Pour moi c’est la dernière fois que je fait affaire avec Avis.

Bon service, mais les conditions de location par exemple, l’heure de pick up dépassé, je perdais ma location et mon paiement...

This company provides excellent service.

The staff was not attentive enough, and I was not satisfied with the replacement vehicle when the same type was unavailable.

Car pickup was convenient, the service was good, and the car rented was better than what I requested online. The car had low mileage and was almost new. However, the return location was hard to find, which caused a delay, and I was 40 minutes late returning the car, so I was charged an extra day. The procedures for picking up and returning the car were both convenient.