CAR RENTAL REVIEWS ON ALAMO IN STRASBOURG

The staff who assisted us were very professional, patient, and efficient. When returning the car, we couldn't fully refuel for some reason, but after showing the fuel receipt, the staff agreed to fully refund the deposit.

The staff were generally diligent and responsible, but their ability to handle unexpected issues really varied. When we picked up the car, we noticed the middle row right seat belt buckle wasn’t working. For safety reasons, the first staff member said we should change cars, but a similar model wouldn’t be available for at least two hours, which would seriously disrupt our schedule. He basically had no solution. About half an hour later, after the shift changed, a more experienced staff member took over. Once he confirmed the buckle couldn’t be fixed, he suggested we put our luggage on the middle row right seat, free up the rear luggage area, and drop down the extra seat there for a passenger. That way, we didn’t have to wait for hours and our plans weren’t completely derailed, and the issue was partially resolved. He also promised a €50 refund as compensation and asked for our bank details, but that refund still hasn’t shown up.