Called them from the airport and they picked us up really quickly. Got to the rental office fast, paperwork was done in no time, insurance was explained very clearly—felt really trustworthy!
You only need your license and the small permit booklet. Most of the island roads are winding mountain routes, so when you rent, try to pick something compact and easy to handle. There’s no counter at the airport, but they do provide a shuttle, and the store is really close by!
Waited in line a bit long, but the staff went through the contract terms in detail on-site and quickly fixed any issues they found. I got both paper and digital copies of the contract right away. Their service attitude was excellent. When I returned the car, they inspected it on the spot, confirmed there were no problems, checked the car back in immediately, and told me right there that the deposit would be refunded to my account. Very efficient.
Fantastic rental company – both pickup and return were super easy. Paperwork was simple, the car was basically brand new and really smooth to drive. Very fuel-efficient and easy to handle, especially on the narrow roads in Lisbon’s old town and in a few mountain villages. For two people with luggage, this little car was perfect and made the whole trip even more enjoyable with the beautiful scenery along the way.
1. Very professional – they checked the car carefully at pickup and return, got everything done efficiently with no pointless chit-chat.
2. Staff at the counter were quite friendly. Service speed was “typical European” (so, not exactly fast). The deposit was on the high side, and they did try to offer their own insurance, but it wasn’t pushy. After the 70% discount it didn’t seem expensive, but I’d already bought coverage on QEEQ.
3. They upgraded me to a hybrid Ford Puma, which was awesome. Drove around for three full days and only had to refuel once. The lane-keeping assist was a nice bonus.
4. From what I could tell as an experienced driver, the roads were in good condition, but they were quite narrow and there weren’t many people around, so having insurance is definitely important.
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View more >Had staff at the airport guiding us, did the paperwork online in advance, and the process on site was super quick—really awesome experience.
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View more >Awesome experience
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