PORTUGAL CAR RENTAL REVIEWS

Satisfied with the service.

It’s a large rental company with many users. At the airport branch, you need to take a number first and wait to be called.

Excellent!

Very satisfied, unexpectedly good service.

Very poor

Very satisfied

Very satisfied, giving full marks.

Very convenient.

Easy vehicle selection, very satisfied.

The airport guidelines are detailed with illustrations, and there are dedicated shuttle services. The service is enthusiastic and attentive.

On May 25th, we rented a car from Alamo at the Portugal airport for four days. On the afternoon of the 26th, thieves smashed the rear right side window near Sintra Palace and stole a bag. On the 27th, we went to the car rental location to exchange the car and paid a glass damage fee of €252.15. On the morning of the 29th, around 5 AM, we returned the car through the self-service process. After returning home, the rental company charged an additional €676.50, claiming that the windshield of the second car was damaged. Despite multiple communications through the rental platform, they fabricated this claim and failed to provide evidence of the windshield being smashed. Alamo is a reputed car rental company, so why is there a blatant lack of basic honesty?

Extremely satisfied.

Renting and returning the car is very simple.

Although located in a remote office building, the staff's attitude was good, and both pickup and drop-off went smoothly. The explanations regarding related matters were clear, and there were no attempts to upsell insurance or other extra charges. The onsite provided a Renault CLIO station wagon. At the time of pickup, the car's onboard computer indicated that its mileage had exceeded 190,000 kilometers. The interior was not only outdated but also dirty, with a burn hole from a cigarette on the driver's seat. The top of the gear shift knob was loose and detached, the dashboard coating was peeling, and worse, the tires were severely worn and cracked, which might pose a safety risk. During driving, the air conditioning barely worked, forcing me to open the windows even on highways. Otherwise, the car felt like a sauna inside.

I rented a Skoda Octavia, as I own the same model myself and am very familiar with its storage capacity—it's a sedan. However, upon arrival, EUROCAR staff informed me that they could only provide me with a Mercedes A200 or a BMW 1 Series, both of which are hatchbacks. They argued that, according to their company's classification, these vehicles are in the same category. But clearly, in terms of storage capacity, they do not meet my rental requirements. As a result, I was forced to upgrade to a Citroën C5 Cross at an additional cost. Moreover, during the entire rental process, the staff kept pressuring me to pay extra for an upgrade. Trying to resolve this through the rental platform turned out to be ineffective.

Overall satisfied.

Excellent

Big company with no aggressive upselling, very satisfied.

Excellent service

They aggressively pushed insurance sales during car pickup. When returning the car, we waited over 30 minutes for the shuttle bus to the airport, but it never arrived. They claimed there was traffic, so we ended up taking a taxi and reached the airport without any issues.