CAR RENTAL REVIEWS ON KLASS WAGEN IN LISBON

Very satisfied, they explained everything to us carefully.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

Excellent price and speed of rental

Very professional and standardized, no product upselling.

the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car

Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.

Pickup and return were very convenient. The service was excellent, and explanations were clear.

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.

Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.

Booking through Qeeq easy as always and great prices

The store heavily promoted insurance and forced the rental of highway equipment.

Very good.

Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.