LISBON CAR RENTAL REVIEWS

The rental price is cheap, but the deposit is quite high—1400 euros for two days. However, they don’t intentionally overcharge you. The staff at the pickup location used to work in the travel industry and now have switched careers. Their service attitude is excellent, and they won’t treat you poorly if you don’t purchase insurance.

The staff who helped with the car pickup in the morning was very nice, the wait time was relatively short, and everything was explained clearly.

Satisfied with the service.

It’s a large rental company with many users. At the airport branch, you need to take a number first and wait to be called.

Excellent!

Very satisfied, they explained everything to us carefully.

Very satisfied, unexpectedly good service.

Very satisfied

The overall service was very satisfactory, and the efficiency was impressive.

Overall good.

Very convenient.

Easy vehicle selection, very satisfied.

This store has limited availability and did not provide the car model I reserved.

On May 25th, we rented a car from Alamo at the Portugal airport for four days. On the afternoon of the 26th, thieves smashed the rear right side window near Sintra Palace and stole a bag. On the 27th, we went to the car rental location to exchange the car and paid a glass damage fee of €252.15. On the morning of the 29th, around 5 AM, we returned the car through the self-service process. After returning home, the rental company charged an additional €676.50, claiming that the windshield of the second car was damaged. Despite multiple communications through the rental platform, they fabricated this claim and failed to provide evidence of the windshield being smashed. Alamo is a reputed car rental company, so why is there a blatant lack of basic honesty?

Extremely satisfied.

Renting and returning the car is very simple.

Satisfied with the service; both pickup and return were fairly good.

I rented a Skoda Octavia, as I own the same model myself and am very familiar with its storage capacity—it's a sedan. However, upon arrival, EUROCAR staff informed me that they could only provide me with a Mercedes A200 or a BMW 1 Series, both of which are hatchbacks. They argued that, according to their company's classification, these vehicles are in the same category. But clearly, in terms of storage capacity, they do not meet my rental requirements. As a result, I was forced to upgrade to a Citroën C5 Cross at an additional cost. Moreover, during the entire rental process, the staff kept pressuring me to pay extra for an upgrade. Trying to resolve this through the rental platform turned out to be ineffective.

Pretty good, the deposit was refunded quickly.

Rented a car for six hours, and despite saying I didn't need insurance, I was forced to buy full coverage, which cost over 400. The total rental ended up costing 300 plus the insurance, making it more expensive than taking a taxi. Ridiculous.